Michaela Martin
Silver Creek,GA
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
10
10
years of professional experience
Work History
BDC AGENT
RIVERSIDE TOYOTA
08.2022 - 07.2023
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Researched and stayed current in consumer and industry trends.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and executed appropriate strategies for business success.
- Set up appointments with interested customers according to schedule availability.
ASSISTANT MANAGER
Murphy USA Gas Station
07.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
SERVER
WAFFLE HOUSE
10.2013 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
CHEROKEE HIGH SCHOOL
CANTON, GA 01.2014
Skills
- Professional Development
- Daily Workflows
- Conflict Resolution Techniques
- Cash Register Operations
- Customer Relationship Management
- Cash Counting
- Customer Care
Timeline
BDC AGENT
RIVERSIDE TOYOTA
08.2022 - 07.2023
ASSISTANT MANAGER
Murphy USA Gas Station
07.2021 - 08.2022
SERVER
WAFFLE HOUSE
10.2013 - 07.2021
High School Diploma -
CHEROKEE HIGH SCHOOL
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