Michaela Matheney
Ocklawaha,FL
Summary
Proven to excel in fast-paced environments, I leveraged my merchandising understanding and dependability at Walgreens Boots Alliance to enhance service quality and efficiency. Skilled in handling complaints and cash drawer balancing, I consistently improved customer satisfaction and operational accuracy, showcasing a commitment to results and team success.
Overview
6
6
years of professional experience
Work History
Retail Sales Cashier
Let the Smoke Out (Smoke Shop)
08.2023 - 04.2024
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
Customer Service Cashier
T.J. Maxx
02.2020 - 06.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Pharmacy Technician
Walgreens Boots Alliance
11.2017 - 11.2019
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
High School Diploma -
Lake Weir High School
Ocala, FL06.2015
Skills
- Merchandising understanding
- Handling Complaints
- Returns processing
- Upselling strategies
- Cash Drawer Balancing
- Order Management
- Dependability
Timeline
Retail Sales Cashier
Let the Smoke Out (Smoke Shop)
08.2023 - 04.2024
Customer Service Cashier
T.J. Maxx
02.2020 - 06.2022
Pharmacy Technician
Walgreens Boots Alliance
11.2017 - 11.2019
High School Diploma -
Lake Weir High School
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