Summary
Overview
Work History
Education
Skills
Certification
Summary Of Experience
Timeline
AdministrativeAssistant

Michaela Mattila

Westminster,CO

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Sales Director

Semper Laser LLC
08.2023 - 10.2023
  • Responsibilities: managing staff of 5+
  • Hiring staff for my location, training staff, making sure any new laser technician is trained at correct location, creating and maintaining all schedules
  • Calling guest to schedule treatment, collecting payment
  • Maintain cleanliness in the clinic, maintains professional environment, showing up to work on time, comply with company policies
  • Provide excellent customer service to every guest by increasing customer engagement to drive interest and boost sales opportunities, planning events and going to events
  • Promoted company's brand and cultivated new relationships by delivering expert presentations.
  • Creating revenue plan for store, setting goals for all team members, delegating tasks on a daily, weekly, and monthly basis, strive to meet all revenue goals set by myself and the company.
  • Negotiated contracts with service providers and customers to achieve profitability goals.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Built professional relationships with local influencers to successfully boost reputation within Denver/Metro community.
  • Managed CRM system to coordinate information from lead sources.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong rapport with customers and created positive impression of business.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Inventory and supply orders, Proficient in Microsoft Office, MindBody, DropBox Sign, Kustomer, and CredCompare.

Wellness Membership Advisor Lead

Elements Massage
09.2022 - 07.2023
  • Responsibilities: Calling guest to schedule treatments or reschedule, collecting payment, strive to meet all revenue goals and treatment goals
  • Maintain cleanliness in the clinic, maintains professional environment, showing up to work on time, comply with company policies
  • Provide excellent customer service to every guest, maintain therapist schedule
  • Proficient in mind body software, Proficient in Microsoft Office
  • Training all new front desk staff members, creating and maintaining spreadsheets to help aid in efficiency at the front desk
  • Calling and collecting all failed auto payments, making sure cancellation, suspension and wellness programs are put into Mindbody correctly for all front desk staff
  • Helping to maintain/create front desk schedule
  • Staying in close contact with manager and owner and the therapist leads to maintain smooth operations day to day.
  • Scheduled and assigned daily work and activities for team members.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Studio Manager

Depil Brazil Waxing Studio
11.2021 - 08.2022
  • Responsibilities: Managing a staff of 10+ employees, leadership, calling guest to schedule treatments and confirm appointments, giving the best customer service possible and making sure my team does as well, collecting payments, settings KPI goals for my staff, handling membership freezes and refunds
  • Payroll
  • Maintaining cleanliness of studio per TDLR requirements
  • Maintaining a professional environment, comply with company policies
  • Inventory management, doing all ordering for the studio
  • Kept accurate budgets with all expenses tracked and accounted for.
  • Hiring and training all new employees
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Coaching for all employees as necessary
  • Making sure training is completed to company standards
  • Sales for packages, memberships and products
  • Running all reports for daily, weekly, and monthly goals for my staff
  • Proficient in Millennium and Meevo
  • Staying in close contact with franchise owner and VP to make sure revenue goals were being met month over month.

Director of Client Care

Ideal Image Med Spa
11.2019 - 10.2021
  • Responsibilities: Calling guest to schedule treatments, making and organizing charts for all guests, collecting payment, strive to meet all revenue goals and treatment goals
  • Maintain cleanliness in the clinic, maintains professional environment, showing up to work on time, comply with company policies
  • Training all new Front desk within the 5 Colorado locations as hired to make sure all training was consistent throughout the state
  • Provide excellent customer service to every guest, maintain providers schedule
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Assist with inventory as needed, help clean and stock treatment rooms when needed, order supplies when needed, accepting packages and sending out packages as needed
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Proficient in Microsoft Office
  • Proficient in Sales Force
  • Proficient in DocuSign
  • Completing sales for all modalities; Laser Hair removal, Botox and filler, Ultherapy, CoolSculpting, and Broadband Light.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Produce Clerk

Alfalfa's Market
03.2019 - 11.2019
  • Responsibility: Stocking fresh produce while keeping shelves and displays neat, clean and organized
  • Checking for and removing out of date and spoiled produce, by filling out Daily Waste Log
  • Assist Produce Supervisor with monthly inventory control
  • Prepping cut fruits and vegetables along with slaws, guacamole and salsa
  • Maintains professional environment, shows up to work on time, complies with company policies
  • Continuously strives to meet monthly revenue goals
  • Provides excellent customized service to each individual customer based on questions and needs
  • Breaks down pallets and stocks new items and fills shelves
  • Continuosly maintains department cleanliness throughout each work day
  • Assists other departments throughout Alfalfa's when needed

Merchandiser

Home depot
03.2016 - 09.2018
  • Responsibilities: Price changes, Setting displays, Stocking all products, Assisted customers with excellent customer service, Ordering samples, Cleaning showrooms, Reading and updating planograms.

Education

Diploma in General -

Legacy High School
12.2012

Skills

  • Produce Experience
  • Problem-solving
  • Team Work
  • Flexibility
  • Reliability
  • Merchandising
  • Planograms
  • Sales
  • Retail Sales
  • Millennium
  • Front Desk
  • Management
  • DocuSign
  • Payroll
  • Upselling
  • Recruiting
  • Communication skills
  • Supervising experience
  • MINDBODY
  • Salesforce
  • Employee Performance Management
  • Strategic Planning
  • Scheduling Employees
  • Revenue Forecasting
  • Sales Strategy Implementation
  • Promotions and Specials
  • Team Supervision
  • Sales Metrics Analysis
  • Customer Service
  • Store Opening and Closing
  • Delegating Work
  • Revenue Growth
  • Retail Operations
  • Training and Mentoring
  • Sales Team Leadership
  • Coaching and Mentoring
  • Inventory Management
  • Payroll and Invoicing
  • Lead Generation
  • Customer Engagement
  • Sales Coaching
  • Staff Scheduling
  • Staff Development
  • Driven Work Ethic
  • Productivity Maximization
  • Decision-Making
  • Critical Thinking

Certification

driver's license

Summary Of Experience

  • 8 year plus in customer service
  • Trainer to new staff members
  • Possess high level of customer service
  • Leadership
  • Management

Timeline

Store Sales Director

Semper Laser LLC
08.2023 - 10.2023

Wellness Membership Advisor Lead

Elements Massage
09.2022 - 07.2023

Studio Manager

Depil Brazil Waxing Studio
11.2021 - 08.2022

Director of Client Care

Ideal Image Med Spa
11.2019 - 10.2021

Produce Clerk

Alfalfa's Market
03.2019 - 11.2019

Merchandiser

Home depot
03.2016 - 09.2018

Diploma in General -

Legacy High School

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Michaela Mattila