Michaela McElhaney
Navarre,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Title Clerk
Premier Automotive LLC
03.2024 - 02.2025
- Contacted Mississippi Motor Vehicle Department to determine status of pending titles.
- Calculated and remitted state sales tax, service, and other charges.
- Communicated with customers to resolve common title issues.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Collected taxes and fees, submitted payments and issued receipts.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Parts Counter Person
Precision Mechanix LLC
10.2021 - 03.2024
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Ordered parts from various distributors to fulfill demands.
- Maintained extensive understanding of common problems and methods for repair.
Shipping Representative
Zindee Studios
03.2020 - 11.2020
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Conducted research to address shipping errors and packaging mistakes.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Food Service Worker
Wendy's
07.2019 - 03.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Customer Service Representative
Garden's Alive!
10.2018 - 06.2019
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Pharmacy Technician
Remedi Seniorcare
01.2015 - 09.2016
- Counted, measured, and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Certificate - Pharmacy Technician
University of Oklahoma
Norman, OK02.2016
High School Diploma -
Navarre High School
Navarre, FL06.2012
Skills
- Accuracy and precision
- Administrative skills
- Account updating
- Money handling
- Order fulfillment
- Computer proficiency
- Data collection
- Problem resolution
- Administrative support
- Multi-task management
- Inbound and outbound calling
Timeline
Title Clerk
Premier Automotive LLC
03.2024 - 02.2025
Parts Counter Person
Precision Mechanix LLC
10.2021 - 03.2024
Shipping Representative
Zindee Studios
03.2020 - 11.2020
Food Service Worker
Wendy's
07.2019 - 03.2020
Customer Service Representative
Garden's Alive!
10.2018 - 06.2019
Pharmacy Technician
Remedi Seniorcare
01.2015 - 09.2016
Certificate - Pharmacy Technician
University of Oklahoma
High School Diploma -
Navarre High School
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