Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAELA MEDER

Newbury Park,CA

Summary

Dedicated Administrative Coordinator with 10+ years of customer service experience in the health, wellness, and fitness industry. Skilled in fostering customer satisfaction through attentive support, complex problem-solving, and staff training. for expert scheduling proficiency, remote collaboration, and seamless coordination of resources across departments. Committed to creating welcoming environments, promoting wellness programs, and ensuring smooth operations that enhance both client experiences and organizational success.

Overview

8
8
years of professional experience

Work History

Front Desk Associate

HealthFitness, Amgen Thousand Oaks
02.2018 - Current
  • Welcome members and manage all inquiries related to campus events, massage scheduling, and equipment safety to ensure a positive, seamless experience.
  • Promote and coordinate wellness events such as bone density and mammography screenings to enhance employee engagement and well-being.
  • Proficient in MINDBODY, a member management system to track attendance, manage memberships, and processing absences or terminations efficiently.
  • Create comprehensive reference binders for the reception team, providing up-to-date resources on point earnings, self-reported activities, and reward opportunities.
  • Educate team members on wellness-sponsored events and incentives programs.
  • Promote new wellness offerings including movement consultations, therapeutic massages, nutrition seminars, and personal training sessions.
  • Maintain office workflow efficiently by organizing tasks and ensuring timely completion of administrative responsibilities.

Occupational Health Coordinator

HealthFitness, Amgen Thousand Oaks
10.2024 - 04.2025
  • Managed front office operations, including client reception, vital sign assessments using automated equipment, accurate documentation, appointment scheduling, and phone communication in alignment with policies and values.
  • Assembled and coordinated international travel health kits for Amgen employees to support health and safety during business travel.
  • Assisted with medical surveillance programs by scheduling, setting up testing equipment, and documenting results following RN review and certification.
  • Coordinated the therapeutic massage program by scheduling visits, tracking follow-ups with the ergonomics department while maintaining accurate records.
  • Served as the initial point of contact for COVID-19 response efforts, supporting data collection, reporting, compliance tracking, and communicated in accordance with regulatory requirements.
  • Maintained proficiency in operating digital tools and databases to conduct COVID-related information, ensuring accuracy, timeliness, confidentiality, and HIPAA compliance.

Receptionist/Personal Injury Case Manager

Dr. Brett’s Sports Therapy, Agoura Hills
01.2022 - 06.2023
  • Developed multiple high-level schedules for many doctors while balancing their appointments.
  • Verified insurance benefits to ensure comprehensive provision of services.
  • Communicated with patients and their attorneys, updated them on ongoing cases, sent medical and billing records, and organized legal documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Bachelor of Arts - Sociology

Channel Islands University
Camarillo, CA
05.2022

Bachelor of Arts - Associate’s in Arts of Social Sciences

Moorpark College
Moorpark, CA
06.2019

Skills

  • Administrative Support
  • Billing and Invoicing
  • CPR/AED Certified
  • Date Protection and Privacy Knowledge
  • Event Planning & Coordination
  • HIPAA Compliance
  • Legal Compliance & Corporate Policies
  • Microsoft Office/Outlook/Teams
  • Office Administration
  • Records Management
  • Scheduling Proficiency
  • Staff Training Resource

Timeline

Occupational Health Coordinator

HealthFitness, Amgen Thousand Oaks
10.2024 - 04.2025

Receptionist/Personal Injury Case Manager

Dr. Brett’s Sports Therapy, Agoura Hills
01.2022 - 06.2023

Front Desk Associate

HealthFitness, Amgen Thousand Oaks
02.2018 - Current

Bachelor of Arts - Sociology

Channel Islands University

Bachelor of Arts - Associate’s in Arts of Social Sciences

Moorpark College

Similar Profiles

CREATE PROFILE