Michael A. Mendoza
Chicago,IL
Summary
Dynamic customer service professional with a friendly demeanor and proven upselling strategies at AMC Theaters. Adept at cash handling and POS systems, I thrive in fast-paced environments, fostering teamwork and enhancing guest experiences. Committed to continuous improvement, I consistently deliver exceptional support and create a welcoming atmosphere for all visitors.
Overview
3
3
years of professional experience
Work History
AMC Theaters
Customer Service
Chicago, IL
10.2024 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Ability to handle cash and operate a POS system.
- I provide excellent support at selling and knowledge and
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Increased room occupancy with effective upselling techniques and personalized recommendations.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
Jimmy’s Red Hots
Prep Cook
Chicago, IL
08.2022 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
North Grand High School
Chicago, ILSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- POS system familiarity
- POS system use
- Cash handling
- Order taking
- Cash register operation
- Upselling strategy
- Welcoming demeanor
- Work area cleaning
- Customer engagement
- Promotions
- Upselling
Languages
English
Professional Working
Spanish
Limited Working
Timeline
AMC Theaters
Customer Service
10.2024 - Current
Jimmy’s Red Hots
Prep Cook
08.2022 - 10.2022
High School Diploma -
North Grand High School