MICHAEL A. MORGAN
Haleyville,AL
Summary
Driven Account Manager with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.
Overview
23
23
years of professional experience
Work History
Account Manager
UFPI
03.2018 - Current
- Perform weekly installation audits and provide guidance as needed to production staff
- Assist production team members with troubleshooting assistance when required
- Provide purchasing agents with periodic cost savings analysis
- Aid in design and implementation of new truss systems
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Call on existing and potential new customers in Alabama, Mississippi, Tennessee, and Kentucky
Inventory and track customer usage of product
Sales
Platinum Homes
10.2016 - 02.2018
- Call on and seek out new retailers in under developed territories of Kentucky and Tennessee
- Prepare and present sales quotes and product specifications to prospective retailers
- Access and advise location sales managers and their sales staff on product needs and trends in their market area
- Train retailers in feature/benefit presentation of products
- Provide current retailers with quotes on stock and retail sold homes
- Answer product questions from retail customers and current or prospective retailers
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Coordinator
Cavalier Homes
01.2015 - 10.2016
- Take sales calls in absence of territory representative
- Quote stock and retail sold homes for retailers
- Answer product questions from retail customers and current or prospective retailers
- Manage territories in long term absence of salesmen
Multi Line Agent
American National
09.2012 - 08.2013
- Operate day to day business needs of agency .
- Initiate new policies and service existing policies .
- Inform insured about claims process and provide assistance when needed
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Generated leads through cold-calling, networking and other outreach methods.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Collected premiums on or before effective date of coverage.
- Analyzed risk factors to recommend appropriate coverage levels.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Obtained underwriting approval by completing application for coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Claims Adjuster
Southeastern Claims Service
10.2011 - 09.2012
- Perform thorough inspections and provide photographs of damaged properties .
- Provide detailed estimates using Xactimate and Simsol estimating software .
- Contact insured upon receipt of Notice of Loss (NOL) and schedule inspections .
- Inform insured about the claims process and timelines .
- Determine a cost effective and non-biased solution for all damages .
- Provide a detailed report of damages and estimates for repairs
Practical Nurse
Lakeland Community Hospital
01.2011 - 10.2011
- Comforted and counseled patients and families throughout care process.
- Obtained patient vital signs and input/output measurements from inpatients.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Aircraft Maintenance Technician/Planning and Operations Non-Commissioned Officer in Charge
USAF
07.2001 - 07.2007
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Planned work and training schedules for all 12 assigned personnel
- Managed equipment inventory and acquirement for all 11 assigned aircraft, over $20M assigned
- Performed duties of Non-Commissioned Officer In Charge (NCOIC) of Dash 21 Equipment Element
- Served as building custodian for an aircraft hangar and storage facility as part of NCOIC duties
- Received Air Force Commendation Medal for Meritorious Service as NCOIC
Education
No Degree -
State Licensing
Graduate - undefined
Bevill State Community College
Hamilton, AL2010
Graduate - undefined
Winston County High School
Double Springs, AL2001
Skills
- Problem-Solving Skills
- Critical Thinking
- Organizational Skills
- Report Generation
- Strong Communication Abilities
- Technical knowledge
- Data Analysis
- Innovation and Creativity
- Computer Skills
- Sourcing and Compiling Information
- Expense Control
- Damage itemization
Timeline
Account Manager
UFPI
03.2018 - Current
Sales
Platinum Homes
10.2016 - 02.2018
Sales Coordinator
Cavalier Homes
01.2015 - 10.2016
Multi Line Agent
American National
09.2012 - 08.2013
Claims Adjuster
Southeastern Claims Service
10.2011 - 09.2012
Practical Nurse
Lakeland Community Hospital
01.2011 - 10.2011
Aircraft Maintenance Technician/Planning and Operations Non-Commissioned Officer in Charge
USAF
07.2001 - 07.2007
No Degree -
State Licensing
Graduate - undefined
Bevill State Community College
Graduate - undefined
Winston County High School