Michaela Morgan
Everett,WA
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
10
10
years of professional experience
Work History
District Manager
Public Storage
06.2024 - Current
- Supervises various locations, enforcing high-quality standards of operation.
- Collaborates with upper management to implement continuous improvements and exceed team goals.
- Resolves problems with high-profile customers to maintain relationships and increase return customer base.
- Evaluates facility operations and personnel for safety and compliance.
- Works cross functionally to maintain property cleanliness, repairs and enhancements
- Creates vendor relationships to service all properties
- Oversees performance and coaching for 20 property managers
- Implements changes and strategies to increase move in volume and decrease move out customers
- Net operating income increase of 5.2% in 90 days
District Manager
STARBUCKS COFFEE COMPANY
03.2022 - 06.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, hired and over saw training for all store managers
- Developed and coached store managers to achieve both personal goals and company objectives
- Grew portfolio sales by 20% YOY
Store Manager
STARBUCKS COFFEE COMPANY
06.2019 - 03.2022
- Strengthened work flow productivity by hiring, managing and developing top talent
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Improved store status by implementing process improvements and identifying performance gaps for corrective action
- Implemented succession planning by training and developing partners into leadership positions
- Oversaw all store operations while generating YOY sales increase
- Corrected operational discrepancies by developing and executing process improvements
- Elevated team member performance while cultivating customer relationships to drive sales
- Educated, coached and mentored partners in multiple positions
- Collaborated with District Manager to improve performance and grow sales
- Elevated leadership across District and Area by developing comprehensive training courses and collaborating with peers on several areas of development
- Grew store sales 28% YOY
- Exceeded speed of service goals at 45 seconds
- Developed and taught de-escalation curriculum for the region
General Manager
Hops N Drops
09.2017 - 05.2019
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
- Delivered exceptional customer experiences through hands-on leadership of associates and managers
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
- Uphold restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff
- Prepared strategic and annual forecasts and budgets
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty
- Managed accounts payable, accounts receivable and payroll
Assistant General Manager/MIT Training Manager
Hops N Drops
09.2015 - 09.2017
- Assessed product stock and monitored monthly inventory control for corrective action planning to eliminate expenses
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Interacted with customers to gauge responsiveness to hospitality
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements
- Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees
- Developed and implemented strategies to enhance team performance, improve processes and boost results
- Monthly P&L management creating corrective action for areas of opportunity and growth
- Oversaw assistant manager team with a focus on coaching and development of leadership team
- Responsible for creating all Manager training plans and overseeing training program for all Managers in Training ensuring successful completion for each trainee
Training Manager
Hops N Drops
10.2014 - 09.2015
- Mentored team members to succeed and advance within department and company
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge
- Presented training information via role playing, simulations and team exercises
- Conducted evaluations of training courses to uncover areas in need of improvement
- Created effective training course objectives, course content and all materials
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations
- Effectively trained instructors and supervisors on techniques for managing employees
- Led trainings for up to 50 employees on quarterly basis
- Monitored training costs to maintain training budget
- Developed first training manual for hourly manager position
Education
High School Diploma -
Seattle Preparatory School
Seattle06.2005
Skills
- Training Management
- Staff Scheduling
- Budget Control
- Business Leadership
- Verbal and Written Communication
- Recruitment and Hiring
- Leadership Development
- Multi-unit management
Accomplishments
- Store Manager of the Quarter for Area 9 Q2 FY21
- Starbucks Team Bravo Award March FY21
- Co-created and currently lead Area De-escalation training
Timeline
District Manager
Public Storage
06.2024 - Current
District Manager
STARBUCKS COFFEE COMPANY
03.2022 - 06.2024
Store Manager
STARBUCKS COFFEE COMPANY
06.2019 - 03.2022
General Manager
Hops N Drops
09.2017 - 05.2019
Assistant General Manager/MIT Training Manager
Hops N Drops
09.2015 - 09.2017
Training Manager
Hops N Drops
10.2014 - 09.2015
High School Diploma -
Seattle Preparatory School
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