Michaela Mouser
Marion Center,PA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Data Analyst
S&T Bank
Indiana, Pennsylvania
08.2021 - Current
- Created dashboards and reports to present complex data in a user-friendly format.
- Analyzed and interpreted large volumes of data from multiple sources.
- Managed household errands and other essential duties.
- Constructed dashboards utilizing Tableau/Tableau Prep
Retail Service Specialist
S&T Bank
Indiana, Pennsylvania
07.2020 - 08.2022
- Managed daily operations, client relations and IT.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Customer Service Representative
S&T Bank
Saltsburg, Pennsylvania
09.2018 - 07.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Collected deposits or payments and arranged for billing.
Education
Bachelor of Science - Finance
Indiana University of Pennsylvania
Indiana, PA05-2023
Associate of Science - Finance
Westmoreland County Community College
Indiana, PA12-2020
Skills
- Data analysis
- Tableau dashboard creation
- Tableau reporting
- Business Intelligence
- Report generation
- SLA Reporting
- Household Reporting
- nCino
Certification
- Tableau Desktop Specialist exam scheduled for May 15th, 2025
Timeline
Associate Data Analyst
S&T Bank
08.2021 - Current
Retail Service Specialist
S&T Bank
07.2020 - 08.2022
Customer Service Representative
S&T Bank
09.2018 - 07.2020
Bachelor of Science - Finance
Indiana University of Pennsylvania
Associate of Science - Finance
Westmoreland County Community College