Michaela Navarro
Wheaton,IL
Summary
Customer-focused professional with 18 years of experience delivering exceptional service across diverse customer-facing roles. Dependable and results-oriented Childwatch Manager at the B.R. Ryall YMCA, with proven leadership, problem-solving, and operational management skills that enhance efficiency and create positive experiences for families. Experienced in documentation, reporting, and team coordination while fostering a safe, nurturing environment for children. Recognized for building strong relationships, resolving challenges effectively, and maintaining a commitment to outstanding customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Childwatch Manager
B.R. Ryall YMCA
Glen Ellyn, IL
06.2026 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained staff schedule, ensuring proper staff to child ratios.
- Created daily reports to keep track of childwatch monthly counts and guest tickets.
- Managed the interviewing, hiring and training of new employees ensuring child safety standards were met.
- Created daily schedules for various age groups that included physical exercise, age appropriate crafts and activities for children to engage in.
- Implemented themed "Kid's Night Out" events to encourage more member participation.
- Managed stocking and ordering of supplies.
- Maintained a high level of customer service by fostering relationships between parents and children entering childwatch.
- Maintained cleanliness and organization of play areas, enhancing overall experience for children and families.
- Implemented feedback from parents to improve services and address concerns effectively.
Childwatch Attendant/Lead
B.R. Ryall YMCA
Glen Ellyn, IL
10.2024 - 06.2026
- Supervised children's activities, ensuring safety and engagement in diverse programming.
- Facilitated age-appropriate games and crafts to promote social interaction and creativity.
- Monitored behavior, providing guidance and conflict resolution to maintain a positive environment.
- Trained new attendants on policies, procedures, and best practices for child care management.
- Provided a nurturing environment for children, offering comfort and guidance during emotional moments.
- Developed strong relationships with families, fostering trust and open communication between staff members and parents.
Membership Services Representative
B.R. Ryall YMCA
Glen Ellyn, IL
12.2022 - 05.2026
- Delivered exceptional customer service to enhance member satisfaction and retention.
- Facilitated onboarding processes for new members, ensuring smooth transitions and engagement.
- Resolved member inquiries and concerns efficiently, promoting positive experiences within the YMCA community.
- Assisted prospective and established members in person or by telephone.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Responsible for the new membership paperwork audit, ensuring all information was entered into the system correctly.
Trust Associate
The Chicago Trust Company, N.A. , A Wintrust Wealth Management Comapny
Oakbrook, IL
03.2014 - 05.2016
- Managed trust account administration, ensuring compliance with regulations and internal policies.
- Maintained strong relationships with clients by providing exceptional customer service and proactive communication regarding account updates.
- Assisted in the onboarding process for new clients, gathering necessary documentation and setting up trust accounts.
- Supported senior trust officers in managing complex trust structures.
- Facilitated smooth transitions during significant life events by coordinating required account changes, such as beneficiary updates or asset transfers.
- Acted as a key point of contact for clients during the trust administration process, providing timely updates and addressing any concerns that arose.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to trust accounts.
Treasury Management Specialist
Wheaton Bank & Trust Company, N.A.
Wheaton, IL
08.2013 - 02.2014
- Developed comprehensive treasury reports for senior management to support strategic decision making.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported financial director with special projects and additional job duties.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately using banking software to ensure customer satisfaction.
Receptionist/Administrative Assistant
Wheaton Bank & Trust Company, N.A.
Wheaton, IL
08.2011 - 08.2013
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between clients and banking staff, enhancing customer service experience.
- Oversaw daily office supply inventory, ensuring availability of essential resources for smooth operations.
- Assisted in coordinating bank events, contributing to enhanced community engagement initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Developed and maintained strong relationships with clients.
- Trained new reception staff on office protocols and customer interaction techniques.
Bank Teller
Wheaton Bank & Trust Company, N.A.
Wheaton, IL
07.2008 - 08.2011
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Assisted customers with account inquiries, providing clear information and resolving issues promptly.
- Maintained cash drawer integrity through diligent tracking and balancing of funds daily.
- Educated clients on bank products and services, enhancing customer engagement and satisfaction.
- Conducted routine audits to ensure compliance with regulatory requirements and internal controls.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma -
Montini Catholic High School
Lombard, ILSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Documentation and reporting
- Shift scheduling
- Verbal and written communication
- Staff training and development
- Child safety
Certification
CPR & First Aid certified
Timeline
Childwatch Manager
B.R. Ryall YMCA
06.2026 - Current
Childwatch Attendant/Lead
B.R. Ryall YMCA
10.2024 - 06.2026
Membership Services Representative
B.R. Ryall YMCA
12.2022 - 05.2026
Trust Associate
The Chicago Trust Company, N.A. , A Wintrust Wealth Management Comapny
03.2014 - 05.2016
Treasury Management Specialist
Wheaton Bank & Trust Company, N.A.
08.2013 - 02.2014
Receptionist/Administrative Assistant
Wheaton Bank & Trust Company, N.A.
08.2011 - 08.2013
Bank Teller
Wheaton Bank & Trust Company, N.A.
07.2008 - 08.2011
High School Diploma -
Montini Catholic High School