Michaela Neal
Lansing,IL
Summary
Sociable Server offering 5 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
St. Rita Home Health
06.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Hooters Girl/ Bartender/ Certified Trainer
Hooters
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server/Hostess/Bartender/To-Go Specialist
Famous Dave's Bar-B-Que
03.2017 - Current
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Dietary Server
Hartsfield Village
10.2019 - 12.2021
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Informed customers of daily specials and signature menu items.
- Built strong and trusting rapport with clients and loved ones.
- Attended resident support and educational meetings.
Education
Some College (No Degree) - Applied Health Science
University of Illinois At Chicago
Chicago, ILHigh School Diploma -
Thornton Fractional South
Lansing, IL05.2020
Skills
- Food Safety Understanding
- Menu Memorization
- Staff Training
- Team Player
- Customer Service and Rapport
- Upselling and Cross Selling
- Able to Lift 30 Pounds
- Patient Care
- HIPAA Compliance
- Collecting vital signs
- Bathing Assistance
- Compassionate
- Bedside manner
Timeline
Certified Nursing Assistant
St. Rita Home Health
06.2023 - Current
Hooters Girl/ Bartender/ Certified Trainer
Hooters
03.2023 - Current
Dietary Server
Hartsfield Village
10.2019 - 12.2021
Server/Hostess/Bartender/To-Go Specialist
Famous Dave's Bar-B-Que
03.2017 - Current
Some College (No Degree) - Applied Health Science
University of Illinois At Chicago
High School Diploma -
Thornton Fractional South
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