Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Nelson

Hephzibah,Georgia

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Home Depot
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Digital Marketing Intern

Progressive
01.2023 - 06.2023
  • Improved brand awareness by developing and implementing targeted social media campaigns.
  • Boosted lead generation with the creation of engaging email marketing campaigns.
  • Enhanced customer retention rates, managing a consistent content calendar for blog posts and social media updates.
  • Optimized landing pages to increase conversion rates using A/B testing techniques.
  • Streamlined marketing automation processes, enhancing overall efficiency and effectiveness of digital marketing efforts.
  • Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
  • Contributed to video production projects, assisting in scriptwriting and editing tasks for promotional materials and explainer videos.
  • Monitored online conversations about the brand, proactively addressing any concerns or questions from customers and fans alike on social media platforms.
  • Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
  • Organized virtual events and webinars focused on industry topics, fostering community engagement among prospects and clients alike.
  • Designed and presented social media campaign ideas.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Assisted in managing corporate social media channels.
  • Shadowed meetings and observed marketing director to grow professional experience.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Measured and reported results of marketing initiatives.

Designated Hitter

Walgreens
08.2022 - 06.2023
  • Improved patient satisfaction by providing exceptional customer service and efficiently filling prescriptions.
  • Enhanced pharmacy efficiency by accurately entering prescription information into the system and maintaining up-to-date patient records.
  • Reduced medication errors by carefully verifying prescription details, checking for drug interactions, and consulting with pharmacists as needed.
  • Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
  • Streamlined daily workflow processes through effective communication with pharmacists and other staff members to ensure accurate prescription fulfillment.
  • Monitored medication storage conditions, maintaining optimal temperature ranges to preserve drug integrity and ensure patient safety.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Enhanced customer experience by providing prompt and efficient service as a Designated Hitter.

Customer Service Representative

Lowe's
10.2021 - 08.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Streamlined return processes for improved efficiency and productivity within the department.
  • Implemented new procedures to reduce product return rates and improve overall customer experience.
  • Collaborated with quality control teams to identify product defects and address root causes.
  • Maintained detailed records of all returned items, ensuring accurate inventory management and reporting capabilities.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.

Education

BBA - Business Administration

Augusta University
Augusta, GA
12.2023

Associate of Arts - Business

East Georgia State College
Swainsboro, GA
12.2020

Skills

  • Account Updating
  • Scheduling
  • Paperwork Processing
  • Call Management
  • Product Knowledge
  • Consultative Sales
  • Data Entry
  • Product Sales
  • Prioritization
  • Microsoft Office Suite
  • Customer Service
  • Active Listening
  • Project Management Abilities
  • Staff Training
  • Critical Thinking
  • Strategic Sales Knowledge
  • Microsoft Excel
  • Order Processing
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Payment Processing
  • Retail Store Support
  • Money Handling Abilities
  • Order Fulfillment
  • Problem-Solving Abilities
  • Shipping Procedures Understanding
  • Technical Support
  • Team Development
  • ID Verification
  • Payment Collection
  • Product Recommendations
  • Customer Assistance
  • Returns Processing
  • Cash Handling
  • Product Restocking
  • POS Systems
  • Money Handling
  • Cash Register Operation
  • Time Management Skills
  • Refunds and Exchanges
  • Merchandise Restocking
  • Sales Expertise
  • POS System Operations
  • Daily Reporting
  • Teamwork and Collaboration
  • Basic Math Competence
  • Professionalism and Courtesy
  • Adaptability and Flexibility
  • Multitasking Capabilities
  • Attention to Detail
  • Telephone Etiquette
  • Medication Dispensing
  • Answering Customer Questions
  • Relationship Building
  • Problem Solving
  • Effective Communication

Timeline

Customer Service Representative

Home Depot
08.2023 - Current

Digital Marketing Intern

Progressive
01.2023 - 06.2023

Designated Hitter

Walgreens
08.2022 - 06.2023

Customer Service Representative

Lowe's
10.2021 - 08.2022

BBA - Business Administration

Augusta University

Associate of Arts - Business

East Georgia State College

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Michaela Nelson