Michaela O'Grady
Lockport,IL
Summary
I am a hardworking and confident individual in my field. I am always looking to further my knowledge and gain a deeper understanding of my studies. I love working as part of a team but also work well independently. I found my research of COVID-19 at Beacon Hospital to be exciting and I loved discovering the ins and outs of the pandemic. As I graduate this May, my goal is to find a career that I enjoy while using my skills to their fullest potential.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Papa Joes Restaurant
12.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
COVID-19 Tester And Analyst
Beacon Medical Group
09.2020 - 05.2021
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Supported community health efforts by conducting mobile testing events, reaching vulnerable populations in underserved areas.
- Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.
- Contributed to public health research by collecting demographic data from patients during the testing process, aiding in identifying trends and potential outbreaks.
- Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.
Education
Bachelor of Science - Molecular Biology
University of Illinois At Chicago
Chicago, IL05.2024
Skills
- Cerner
- Medical Scheduling
- Microsoft Office
- Google Suite
- Hospitality
- Time Management
- Attention To Detail & Accuracy
- Patient Confidentiality Practices (HIPPA)
- Laboratory Testing Knowledge
- PPE Requirements and Enforcement
Websites
Certification
- Bloodborne Pathogen and Needlestick Prevention
- Food Handlers
- Basset
Timeline
Server
Papa Joes Restaurant
12.2020 - Current
COVID-19 Tester And Analyst
Beacon Medical Group
09.2020 - 05.2021
Bachelor of Science - Molecular Biology
University of Illinois At Chicago
- Bloodborne Pathogen and Needlestick Prevention
- Food Handlers
- Basset
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