Michaela Olivieri
Florence,OR
Overview
16
16
years of professional experience
Work History
Human Resources Specialist
Western Cascade Industries
Toledo, OR
04.2022 - Current
- Managed HR operations for 60-100 employees
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Handled all recruiting and onboarding
- Provided orientations and training to new hires
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Investigated employee accidents and incidents to determine root causes and develop preventive measures.
- Ensured that all workers are trained in proper lockout and tagout procedures prior to working on energized equipment.
- Conducted periodic reviews of job hazard analyses, recommending changes as necessary.
- Filed all Workers' Compensation claim forms
- Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
- Conducted regular safety meetings, orientations and training sessions for employees.
Housing and Utilities Assistance Manager
Siuslaw Outreach Services
Florence, OR
08.2021 - Current
- Directed and supervised support staff in the delivery of housing and utility assistance programs
- Became knowledgeable regarding each of the funded programs, rules and regulations, reporting requirements, eligibility requirements, budgets, and budget reports
- Set up systems for monitoring funding for each of the programs
- Determined services to be provided for each client and developed written case management plans
- Set up client file system with required paperwork in each client file
- Ensured proper documenting by support staff and maintained electronic and hard copy records to comply with funding source requirements and agency policies
- Trained support staff in delivery of Energy and Housing Assistance programs
Crisis Assistance Advocate
Siuslaw Outreach Services
Florence , Oregon
08.2020 - 08.2021
- Assisted clients during crisis situations.
- Provided housing assistance following specified funding guidelines
- Maintained systems for monitoring clients and program expenditures
- Completing client intakes and determining eligibility for specific programs
- Maintaining accurate case notes for all clients
- Networking with other agencies and making referrals for clients
Referral Coordinator
Lower Umpqua Hospital
Reedsport, OR
11.2016 - 08.2020
- Processing referrals to outside providers for continuation of medical care
- Obtaining authorizations for surgical procedures
- Scanning and indexing medical records in patient charts
- Answering multi-line phone system
- Providing estimates to patients for surgical procedures
- Scheduling of appointments
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Learned Medical Records and Front Desk to support office needs.
- Provided excellent service and attention to patients when face-to-face or through phone conversations.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
Reservation Clerk
Three Rivers Casino & Hotel
Florence, OR
08.2008 - 08.2016
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Answered multi-line phone system and transferred calls to all departments in Casino
- Made Reservations for hotel, golf course, and other specialty packages
- Provided excellent guest service and problem solving of guest issues
- Handling cash transactions and balancing deposits
- Handled all delegated tasks, including filling in at the front desk and working in valet.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Online05.2010
GED -
Ronan High School
Ronan, MT07.1999
Skills
- Insurance precertification processes
- Multi-line phone proficiency
- Accurate documentation
- Patient scheduling
- Managing records
- Coordinating services
- Customer service
References
Walt Adams 406-788-2913
Danielle Mason 541-270-9824
Kelvin Shrake 541-936-6101
Guyla Adams 406-788-5092
Timeline
Human Resources Specialist
Western Cascade Industries
04.2022 - Current
Housing and Utilities Assistance Manager
Siuslaw Outreach Services
08.2021 - Current
Crisis Assistance Advocate
Siuslaw Outreach Services
08.2020 - 08.2021
Referral Coordinator
Lower Umpqua Hospital
11.2016 - 08.2020
Reservation Clerk
Three Rivers Casino & Hotel
08.2008 - 08.2016
Associate of Arts - Healthcare Administration
University of Phoenix
GED -
Ronan High School
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