Michaela Owen
Sacramento,CA
Summary
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents. Motivated Community Manager knowledgeable about payment collections, maintenance and documentation. Offering 10 years of related experience in the field and unwavering dedication to achieving property management goals. Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge.
Overview
9
9
years of professional experience
Work History
Community Manager
Apartment Management Consultants
Sacramento , CA
2023.11 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Built relationships with service vendors and submitted associated billing statements.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Drafted and monitored budgets for overall maintenance and operations.
Community Manager
Sunrise Management - Elk Grove, CA
Elk Grove , CA
2021.08 - 2023.12
- ADMINISTRATIVE: Works closely with the Regional Manager in developing an integral team that effectively sells the quality and professionalism of the organization
- Inspects property common areas, apartment units and grounds on a regular basis
- Offers recommendations to management regarding improvements to the overall operation of the community
- Ensure effective move-in and move-out administration with particular attention to consistent apartment inspections
- Demonstrates understanding of financial and operational reporting requirements
- Responsible for ensuring the timely and accurate submission of payroll summary sheets for team
- FINANCIAL: Ensures that all rent payments are collected from both current and previous residents
- Ensures daily community deposits in regards to rent collections and any other miscellaneous income
- Ensures non-payment notices are distributed to all delinquent residents and completes follow-up activity in regards to non-payment of rent, or eviction proceedings
- Adhere to company accounting directives, including but not limited to; weekly and monthly reports, income accounting, expense control and administration and daily bank deposits
- Maintains a general working knowledge of federal and state laws in regards to the collection of delinquent accounts
- Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc
- Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions
- Prepares and follows guidelines of the community operating budget, and makes recommendations for ways to maximize income and minimize expenses
- MARKETING/LEASING: Market apartments by promoting rentals on the phone and in person; demonstrate apartments and community to prospective residents, sell apartment features/benefits, secure commitments and deposits from prospective Residents
- Ensures daily input of all resident information in relation to leasing traffic, move-ins, move-outs, apartment conditions, etc
- Ensure the completion of residential lease administration
- Ensures that all leases and addenda are completed accurately in regards to addresses, names, rates, etc
- Maintains up-to-date knowledge of market and competitive properties
- Ensures timely renewals of existing residents
- Supports the overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, etc
- Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community
- Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary
- Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities
- Ensures that staff is implementing resident retention and renewal programs to build customers for life
- Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report
- Reviews and approves or rejects resident applications.
Property Manager
AMC Property Management- Davis, Ca
Davis , Ca
2022.12 - 2023.11
- Responsibilities include: Operate the property within financial guidelines
- Perform daily physical inspections of the property and coordinate with the maintenance team
- Maintain direct supervision of all staff, including work schedules, the delegation of duties, and conflict resolution
- Interview and hire all property employees
- Ensure all AMC policies and procedures are upheld and infractions are properly reported
- Meet leasing objectives by ensuring proper sales techniques are used including first-hand leasing
- Exercise independent judgment and discretion to handle and resolve resident requests or concerns
- Take responsibility for administrative duties including required reporting
- Implement, design, and maintain a resident retention program, i.e., newsletter, resident referral program, and/or social activities
- Design/maintain a marketing and advertising concept for property staff to implement
- Ensure property compliance with OSHA, Fair housing, and AMC safety guidelines
- Investigate and/or report any incidents regarding the residents, employees, vendors or others regarding the property.
Community Manager
FPI MANAGEMENT, INC - Citrus Heights, CA
Citrus Heights , CA
2016.11 - 2019.06
- Essential Responsibilities: Operations
- Ensuring the smooth running of our community in a fast-paced environment
- Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc
- Customer service
- Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability
- People development
- Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover
- Marketing
- Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs
- Leading by example
- Instilling, maintaining and modeling the Pinnacle mission to be the best national management company
- Supervise day-to-day operations of entire on-site team, ensuring that all FPI policies and procedures are being followed
- Maintain effective on-site staff through interviewing, hiring, and terminating as necessary
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up
- Manage and maintain all aspects of overall community budget and finances
- Work with leasing staff to ensure that leasing/marketing goals are being met
- Maintain positive relations with all community vendors
- Coordinate special projects as requested by Regional Property Manager.
Assistant Manager
FPI MANAGEMENT, INC - Citrus Heights, CA
Citrus Heights , CA
2016.03 - 2016.11
- ESSENTIAL JOB FUNCTIONS: Address the concerns of current and prospective residents in a friendly and professional manner
- Helps set the standard on how other staff member engage prospective and current residents
- Tours and leases apartments as necessary
- Helps with training staff as necessary and models effective sales techniques on a daily basis
- Leads rent collection efforts, specifically with delinquent residents
- This may involve lease termination and legal action if necessary
- Assist in managing the property's budget by making sound fiscal decisions to increase the net operating income of the community
- Help maintain the accuracy of resident ledgers and files
- Inspects apartments during move-in and move outs, walking apartments and the community as needed
- Fills the role of acting Property Manager in their absence
- Perform any other related duties as required or assigned.
Beauty Advisor
Ulta Beauty - Folsom, CA
Folsom , CA
2014.11 - 2015.01
- The Beauty Advisor is responsible for providing an exceptional experience for all Ulta Beauty guests by engaging each guest to determine individual needs, keeping fixtures fully stocked with merchandise, performing cashier duties, maintaining overall store cleanliness, and completing tasks as assigned.
Education
High school diploma -
Bella Vista High School
Skills
- Management (4 years)
- Marketing (4 years)
- Customer Service (8 years)
- Microsoft Word (8 years)
- Property Management (8 years)
- Yardi (5 years)
- Word (10 years)
- Onesite (5 years)
- Excel (8 years)
- Property Leasing (8 years)
- Fair Housing Regulations (8 years)
- Team Management (5 years)
- Office Management (5 years)
- Accounting (5 years)
- Accounts Receivable
- Budgeting
- Microsoft Outlook (8 years)
- Bookkeeping
- Tenant and Eviction Laws
- Interior Renovations
- Policy Administration
- Property Tours
- Community Marketing
- Financial Budgeting and Reporting
- Operations Management
- Maintenance Oversight
- Daily Operations Management
- Team Training
- Schedule Planning
- Web Analytics
- Community Engagement
Timeline
Community Manager
Apartment Management Consultants
2023.11 - Current
Property Manager
AMC Property Management- Davis, Ca
2022.12 - 2023.11
Community Manager
Sunrise Management - Elk Grove, CA
2021.08 - 2023.12
Community Manager
FPI MANAGEMENT, INC - Citrus Heights, CA
2016.11 - 2019.06
Assistant Manager
FPI MANAGEMENT, INC - Citrus Heights, CA
2016.03 - 2016.11
Beauty Advisor
Ulta Beauty - Folsom, CA
2014.11 - 2015.01
High school diploma -
Bella Vista High School
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