Michaela Owen
Garland,Texas
Summary
Skilled caregivers motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
2
2
years of professional experience
Work History
Host
TGI Fridays
Garland, TX
06.2022 - 08.2022
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Explained QR code scanning for electronic menu access.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted staff by serving food and beverages or bussing tables.
Host
Outback Steakhouse
Garland, TX
10.2020 - 02.2022
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
Education
Ministry And Biblical Study - Christain Bible
3D Training Center
Silsbee, TX06-2023
High School Diploma -
Garland Christain Academy
Garland, TX05-2022
Skills
- Telephone reception
- Server Support
- Reservations Management
- Team Collaboration
- Effective Time Management
- Reservations
- Customer Service
- Detail Oriented
- Professional Appearance
- Reservation Management
- Restroom Servicing
- Table assignment
- Guest Seating
- Greeting guests
- Item promotion
- Table Bussing
- Cleaning and sanitation
- Wait List Management
- Table Assignment Management
Affiliations
- Singing
- Puzzles, crosswords, sudoku
- Reading
- Baking
Languages
English
Native/ Bilingual
Spanish
Elementary
Greek
Elementary
Timeline
Host
TGI Fridays
06.2022 - 08.2022
Host
Outback Steakhouse
10.2020 - 02.2022
Ministry And Biblical Study - Christain Bible
3D Training Center
High School Diploma -
Garland Christain Academy