Michaela Owen
Garland,Texas
Summary
Skilled caregiver motivated to enhance loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Experienced with managing laundry operations and ensuring cleanliness. Utilizes attention to detail and effective handling of linens to maintain high standards. Knowledge of operating industrial laundry equipment and adhering to safety protocols.
Overview
5
5
years of professional experience
Work History
Laundry Aide
The Plaza at Richardson
04.2025 - Current
- Operated washers and dryers to maintain efficient laundry processes.
- Sorted, loaded, and unloaded laundry to ensure timely processing.
- Monitored equipment for proper functioning and reported issues immediately.
- Assisted in maintaining cleanliness of work areas and laundry facilities.
- Followed safety protocols to ensure a safe working environment.
- Provided support in inventory management of cleaning supplies and linens.
- Trained new staff on operational procedures and equipment usage.
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Maintained a clean and organized work environment, ensuring optimal productivity.
- Reduced lost items by implementing an effective labeling system for client belongings.
- Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
- Collected soiled linens and clothing and pretreated stains.
HOST
TGI Fridays
06.2022 - 08.2022
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Explained QR code scanning for electronic menu access.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted staff by serving food and beverages or bussing tables.
HOST
Outback Steakhouse
10.2020 - 02.2022
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
Education
Associates - Ministry And Biblical Study
Christain Bible 3D Training Center
Silsbee, TX06.2023
High School Diploma - undefined
Garland Christain Academy
Garland, TX05.2022
Skills
- Telephone reception
- Server Support
- Reservations Management
- Team Collaboration
- Effective Time Management
- Reservations
- Customer Service
- Detail Oriented
- Restroom Servicing
- Table assignment
- Guest Seating
- Greeting guests
- Item promotion
- Table Bussing
- Cleaning and sanitation
- Wait List Management
- Professional Appearance
- Reservation Management
- Cooperation with service and kitchen teams
- Laundry equipment operation
- Laundry folding and storage
- Sorting and transport
- Safety procedures
- Linens management
- Housekeeping support
- Linen folding
- Flexible schedule
- Hanging items
LANGUAGES
English: Native/Bilingual
Spanish: Elementary
Greek: Elementary
Interests
- Strategy Games
- Dance
- Music
- Reading mysterys, romance, history, and myths
- Enjoy hobbies that combine physical activity with outdoor exploration
WEBSITES, PORTFOLIOS, PROFILES
- Https://www.facebook.com/michaela.owen.733/
- Https://www.instagram.com/miss_michaela_owen/
Timeline
Laundry Aide
The Plaza at Richardson
04.2025 - Current
HOST
TGI Fridays
06.2022 - 08.2022
HOST
Outback Steakhouse
10.2020 - 02.2022
High School Diploma - undefined
Garland Christain Academy
Associates - Ministry And Biblical Study
Christain Bible 3D Training Center
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