Michael A Perez Jr.
San Antonio,TX
Summary
Dedicated Data and IT Specialist with 5 years of experience managing information systems and providing technical support in a nonprofit environment. Proficient in data analysis, IT infrastructure management, and ensuring data security and compliance.
Overview
10
10
years of professional experience
Work History
Data & IT Specialist
American Indians in Texas at the Spanish Colonial Missions
09.2019 - Current
- Manage data and applications used to serve communities throughout Texas
- Provide technical support to staff and volunteers
- Analyze data to inform decision-making and improve program effectiveness
- Ensure data security and compliance with regulations
- Oversee IT infrastructure and troubleshoot technical issues
- Collaborate with management to identify IT needs and implement solutions.
Data Analysis
Private Contract
06.2014 - Current
- Insourced data gathering and analysis from an external vendor by developing over 2000 electronic surveys using Survey Monkey in-house
- Served as the Subject Matter Expert in creating a MS Excel database to electronically store and maintain contact data for over 100 organizations with over 800 records.
Taxi Driver
Uber/Lyft/Personal Driver
12.2016 - 07.2017
- Transport customers and food from pick up point to destination safely and accurately
- Ensuring customers and orders get to their destination in a timely manner by choosing efficient routes
- Providing an exceptional customer service experience.
Community Engagement Specialist
Americorps: Public Allies (San Antonio Housing Authority)
06.2014 - 08.2016
- Worked with individuals and organizations in the community to plan and hold events to further build community relations
- Provided on-site and remote customer support for desktop and software issues
- Valued for ability to help non-technical people understand and resolve technical problems
- Charged with editing reports for senior management, ensuring data accuracy and proper layout and formatting.
Education
Associates Degree in Liberal Arts -
San Antonio College
01.2014
Rackspace Open Cloud Academy
Red Hat Certified System Administrator
Skills
- Office 365 & Google Docs
- Troubleshooting and diagnostics
- IT service management
- Network and System Administration
- Team Oriented
- Customer Service
- Network Building
- Organization
- Adaptability and Flexibility
- Technical reporting
- Software Implementation
- Performance Optimization
- Remote assistance
Volunteer Experience
- San Antonio Food Bank, San Antonio, Texas, Helped distribute boxes of food to community members at various locations on the East Side of San Antonio, Helped pick vegetables, packed food into boxes and assisted in adding in new garden soil at the San Antonio Food Bank main location.
- Habitat for Humanity, Assisted customers by helping them find and load goods into their vehicles., Helped restock and organize merchandise within the warehouse.
Timeline
Data & IT Specialist
American Indians in Texas at the Spanish Colonial Missions
09.2019 - Current
Taxi Driver
Uber/Lyft/Personal Driver
12.2016 - 07.2017
Data Analysis
Private Contract
06.2014 - Current
Community Engagement Specialist
Americorps: Public Allies (San Antonio Housing Authority)
06.2014 - 08.2016
Associates Degree in Liberal Arts -
San Antonio College
Rackspace Open Cloud Academy
Red Hat Certified System Administrator
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