Michaela Pettenuzzo
Summary
Organized and detail-oriented administrative professional with experience in scheduling, customer service, and office management. Proven ability to support office operations through effective schedule management, correspondence handling, and coordination of daily activities. Strong communication skills focused on confidentiality and delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Inventory Supervisor
WIS Intl
Nashville, TN
01.2024 - Current
- Led teams in executing strategic flow plans, resulting in accurate counts and fostering a professional work atmosphere.
- Document quantity, quality, type, weight, and value of materials or products to maintain shipping, receiving, and production records.
- Accurately and efficiently conduct inventories for entire locations.
Collections Specialist
Brookdale Senior Living
Milwaukee, WI
01.2023 - 01.2024
- Contacted clients regarding overdue accounts to arrange payment solutions.
- Maintained accurate records of client communications, payments, and follow-up actions in compliance with company policies.
- Assisted in resolving billing discrepancies and coordinated with clients to set up repayment plans.
- Provided exceptional customer service by remaining calm and professional during difficult interactions.
- Processed payments over the phone and managed recurring payment schedules.
Scheduling Coordinator
Rush-Copley Medical CenterInc
Naperville, IL
10.2021 - 01.2023
- Set and confirmed customer appointments.
- Developed effective scheduling processes to achieve production objectives.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
Inventory Supervisor
RGIS Inventory
Chicago, IL
01.2017 - 03.2022
- Managed team of 1 to 100 people.
- Create and execute strategic flow plans to achieve accurate and quick counts as well as maintaining a professional work atmosphere.
- Document quantity, quality, type, weight, test result data, and value of materials or products in order to maintain shipping, receiving, and production records and files.
- Accurately and efficiently conduct an inventory for an entire location.
Patient Service Representative
Aurora Health Care
Milwaukee, WI
11.2019 - 10.2021
- Answered patient questions and fielde complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Learned and executed all functions on EPIC.
- Worked with doctors to create schedules, handle paperwork, refill requests, and other needs of patients.
Education
Associate of Science - Nutrition Sciences
University of Wisconsin Milwaukee
Milwaukee WI05.2021
Skills
- Office Administration: Proficient in managing schedules, handling correspondence, and organizing office operations
- Customer Service: Skilled in providing excellent client support through phone, email, and in-person interactions
- Communication: Strong written and verbal communication skills for professional correspondence and team collaboration
- Data Entry & Documentation: Accurate and efficient in data entry, maintaining records, and managing confidential information
- Scheduling & Calendar Management: Experienced in coordinating meetings, appointments, and daily office schedules
- Microsoft Office & Software: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and various office management software
- Multitasking: Ability to prioritize and manage multiple tasks in a fast-paced office environment
- Problem-Solving: Skilled in addressing client concerns and resolving scheduling conflicts
Timeline
Inventory Supervisor
WIS Intl
01.2024 - Current
Collections Specialist
Brookdale Senior Living
01.2023 - 01.2024
Scheduling Coordinator
Rush-Copley Medical CenterInc
10.2021 - 01.2023
Patient Service Representative
Aurora Health Care
11.2019 - 10.2021
Inventory Supervisor
RGIS Inventory
01.2017 - 03.2022
Associate of Science - Nutrition Sciences
University of Wisconsin Milwaukee
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