Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michaela Plasters

Danbury,NC

Summary

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Assistant

The Center for Clinical Research
08.2024 - Current
  • Completed multiple tasks simultaneously to optimize project completion.
  • Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
  • Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
  • Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
  • Handled administrative duties, filing, and errands.
  • Draw Blood for Labs
  • EKG
  • ECG
  • Vital Signs


Registration Clerk

LifeBrite Community Hospital Of Stokes
02.2022 - 09.2024
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Entered patient information into payment system accurately for billing purposes.
  • Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
  • Updated patient contact information to support accurate electronic medical records.
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
  • Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
  • Accurately collected and verified patient demographic information for seamless recordkeeping.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Performed software updates, upgrades and data backups.

Detention Officer

Stokes County Jail
01.2018 - 11.2022
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
  • Attended to feeding, housing, and physical well-being of inmates.
  • Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
  • Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
  • Created and maintained positive relationships with inmates to build rapport and trust.
  • Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
  • Regularly conducted security and sanitation checks.
  • Processed visitors and attorneys arriving to see prisoners.
  • Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
  • Provided counseling and guidance to inmates to boost wellbeing.
  • Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
  • Ensured compliance with legal standards, meticulously documenting incidents and daily activities.

Records Clerk

Stokes County Sheriff Office
04.2016 - 10.2017
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Generated reports from database systems to track records.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Updated records with new information.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Followed confidentially regulations to maintain privacy.
  • Provided excellent customer care by responding to inquiries and requests for information.

Education

Certificate - Medical Assisting

Martinsburg College
Martinsburg, WV
02-2025

High School Diploma -

North Stokes High School
Danbury
06-2017

Skills

  • Administrative support
  • Team support
  • Meeting coordination
  • Project management
  • Telephone etiquette
  • Mail routing
  • Chart preparation
  • Detail-oriented
  • Creative thinking
  • Phone and email etiquette
  • Documentation and reporting
  • Customer relationship management

Certification

  • Basic Life Support Certification (BLS)
  • First Aid Certification
  • CPR


Languages

English

Timeline

Project Assistant

The Center for Clinical Research
08.2024 - Current

Registration Clerk

LifeBrite Community Hospital Of Stokes
02.2022 - 09.2024

Detention Officer

Stokes County Jail
01.2018 - 11.2022

Records Clerk

Stokes County Sheriff Office
04.2016 - 10.2017
  • Basic Life Support Certification (BLS)
  • First Aid Certification
  • CPR


Certificate - Medical Assisting

Martinsburg College

High School Diploma -

North Stokes High School
Michaela Plasters