Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Michaela Poree

Hampton,VA

Summary

Seasoned professional with a proven track record at the Department Of Aging And Rehabilitation, enhancing claim processing efficiency and customer satisfaction. Demonstrates strong analytical skills and a commitment to professionalism. Expert in medical terminology and adept at teamwork, consistently prioritizing accuracy and strategic decision-making to drive results.

Overview

6
6
years of professional experience

Work History

Disability Claims Analyst

Department Of Aging And Rehabilitation
08.2022 - Current
  • Improved claim processing efficiency by streamlining documentation and communication protocols.
  • Collaborated with medical professionals to accurately assess claimant disabilities and determine eligibility for benefits.
  • Maintained compliance with industry regulations by staying current on policy updates and implementing necessary changes.
  • Optimized customer satisfaction through prompt, empathetic, and professional communication during the claims process.
  • Evaluated disability claims for accuracy, reducing errors and ensuring proper benefit allocation.
  • Managed a high volume of cases effectively, prioritizing tasks and meeting strict deadlines consistently.
  • Utilized analytical skills to identify trends in disability claims data, informing strategic decision-making processes.

Receptionist

Casey Kia
03.2022 - 07.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.

Emergency Actions Controller

United Sates Air Force
09.2019 - 02.2022
  • Communication liaison between agencies and personnel such as major commands, commanders, first sergeants, Air Force Red Cross and base agencies for Airmen base wide.
  • Holds Active TS/SCI Security Clearance
  • Managed and performed activities within command posts (CP),operations centers, rescue coordination centers, and command centers.
  • Provided command, control, communications, and information support.
  • Received and relayed command and control instructions and records,and collects, processes, and submits manual and automated data products
  • Established procedures for operational and readiness reports.
  • Used communications systems and consoles to affect positive control of assigned forces and weapons systems.
  • Ensured compliance with CP policies and procedures.
  • Performed nuclear operations and directed/supported emergency plans.
  • Coordinated and executed search and rescue activities.
  • Coordinated with other agencies and organizations during planning,executing, and evaluation phases of CP operations.
  • Initiated and took action on alert messages.
  • Flight-followed aerospace resources and monitored mission status.
  • Ensures proper use and control of resources and classified material. Develops and evaluates CP processes.
  • Ensures operational readiness and adherence to standards. Recommends actions to correct CP deficiencies.
  • Maintains and disseminates local and worldwide forecasts and current weather.

Food Service Expert/Retail Cashier

Target
09.2018 - 04.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
  • Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
  • Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
  • Processed various payment methods accurately while maintaining confidentiality of customer information.

Education

Associate of Applied Science - Nursing

Chandler-Gilbert Community College
Gilbert
05.2019

High School Diploma -

Queen Creek High School
Queen Creek, AZ
05.2018

Skills

  • Strong analytical skills
  • Medical terminology expertise
  • Critical thinking abilities
  • Professionalism and Integrity
  • Customer service focus
  • Time management mastery
  • Decision-Making Competence
  • Teamwork orientation
  • Continuous Learning Commitment
  • Writing case histories
  • Data Verification
  • Workflow Management

Additional Information

References available upon request

Timeline

Disability Claims Analyst

Department Of Aging And Rehabilitation
08.2022 - Current

Receptionist

Casey Kia
03.2022 - 07.2022

Emergency Actions Controller

United Sates Air Force
09.2019 - 02.2022

Food Service Expert/Retail Cashier

Target
09.2018 - 04.2019

Associate of Applied Science - Nursing

Chandler-Gilbert Community College

High School Diploma -

Queen Creek High School

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Michaela Poree