Michaela Raines
Sidney,OH
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
8
8
years of professional experience
Work History
Induction Clerk
Augusta Sportswear Brands
04.2024 - Current
- Utilizes strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provides quality clerical support through data entry, document management, and email correspondence.
- Places pick tickets on cartons to be put on conveyor to then be filled by order pickers.
- Manages and orders stock if short using Smart Office.
- Helps supervisors with any tasks they are unable to get to.
- Runs error report, resolves missing items, ships orders, and helps in other departments when needed.
- Proficient in Smart office, Word, Excel, Lucas, Green Screen, and Global Ship.
Special Handling Specialist
Augusta Sportswear Brands
01.2023 - Current
- Conducted thorough research to identify root causes of complex issues, resulting in improved processing times for special handling requests.
- Contributed to overall operational excellence by sharing best practices with colleagues and actively participating in continuous improvement initiatives.
- Reduced response time for special handling inquiries by optimizing workflows and communication channels.
- Improved customer satisfaction with efficient resolution of special handling requests.
- Exceeded performance metrics consistently by efficiently processing high volumes of diverse cases requiring individualized attention from a Special Handling Specialist.
- Developed and maintained comprehensive documentation for tracking and reporting on special handling cases.
Mail Clerk
Emerson Climate Technologies
10.2020 - 01.2023
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Proficient in Blujay.
Order Picker
Augusta Sportswear Brands
09.2016 - 09.2020
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
Education
High School Diploma -
Sidney High School
Sidney, OH05.2018
Skills
- Telephone Etiquette
- Customer Satisfaction
- Filing systems
- Database entry
- Prioritization
- Document Management
- Quality Control
- Mail Processing
- Proficient in Smart Office, Word, Excel, Outlook, Blujay, Global Ship, Lucas, and Green Screen
- Attention to Detail
- Problem-Solving
- Staff Training
Timeline
Induction Clerk
Augusta Sportswear Brands
04.2024 - Current
Special Handling Specialist
Augusta Sportswear Brands
01.2023 - Current
Mail Clerk
Emerson Climate Technologies
10.2020 - 01.2023
Order Picker
Augusta Sportswear Brands
09.2016 - 09.2020
High School Diploma -
Sidney High School
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