Michaela
Long Branch
Summary
I have a bachelor's degree in business with a concentration in real estate. I am very organized, hardworking, responsible, and goal oriented. I am also very passionate about budgeting, finance, planning, real estate, and remodeling. I've worked, and have been successful in, both a team environment and a self-motivated role. Recently completed the Google Project Management Career Certificate, a hands-on program that covers traditional and Agile project management approaches throughout the life cycle of a project. I thrive in fast-paced environments and am dedicated to delivering exceptional results that will make a positive impact on your organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Administrator
Executive Property Management
07.2024 - Current
- Provide administrative support, including emailing, copying, scanning, scheduling and answering incoming calls.
- Utilize Jenark software for efficient administration and communication.
- Liaised with community associations to foster positive relationships and address shared concerns.
- Conduct property inspections to assess and maintain standards.
- Draft correspondence to vendors, contractors, and employees.
- Create and track work orders for property managers.
- Process invoices from vendors.
- Prepare and send violation and delinquency letters to homeowners and tenants.
- Serve as primary point of contact, for the 1,200+ residents, addressing inquires, complaints and service requests promptly and professionally.
Banquet Server
Ocean Place Resort and Spa
05.2022 - 07.2025
- I am responsible for providing exceptional service to guests at events such as weddings, conferences, and other special occasions.
- Serve guests food and drinks in a timely and professional manner.
- Follow all food safety and sanitation guidelines.
- Provide excellent customer service and respond to guests' needs and requests. Keep good communication and customer service skills, as well as the ability to work well under pressure.
Assistant Community Manager
Oceanport Garden Apartments (Related Management)
02.2023 - 07.2024
- Answer and manage incoming calls and emails from tenants, potential applicants, and vendors; forward calls and emails to appropriate staff members.
- Greet and direct visitors to the building, ensuring efficient and friendly customer service.
- Organize and maintain files and records related to the building, including tenant applications, leases, maintenance requests, and HUD rules and regulations.
- Process rent payments, security deposits, and other fees from tenants.
- Coordinate maintenance requests from tenants and schedule repairs with vendors.
- Perform other administrative tasks, such as preparing reports and scheduling appointments.
- Assist with tenant relations, responding to complaints and concerns and helping to resolve disputes.
- Marketing the property and the apartments by creating a Facebook page, taking and editing photos and videos to post, creating media advertisements and reaching out to leads.
- Going through the interview process with current tenants and applicants for recertifications. This then includes processing the person's paperwork and finalizing their annual lease.
Kitchen Supervisor
Seabright beach club
07.2016 - 10.2021
- Managed and trained kitchen staff along with created the biweekly work schedule.
- Ensured food safety and sanitation standards are met.
- Monitored inventory and ordered supplies.
- Coordinated with others to ensure timely service while expediting orders.
- Used quality control standards.
- Solved any issues and complaints that arose.
Education
Bachelor of Science - Business, Real Estate
Monmouth University
Long Branch, NJ05.2021
Skills
- Customer service (8 years)
- Schedule management
- Supervising/management experience
- Reliability
- Microsoft Office
- Problem-solving
- Flexibility
- Team Work
- Leadership
- Google Docs
- Inventory Control
- Phone etiquette
- Signing and renewing leases
- Marketing apartments through media
Certification
- ACHIEVED GOOGLE CERTIFICATES: Foundations of Project Management
- Project Initiation: Starting a Successful Project
- Project Planning: Putting It All Together
- Agile Project Management
- Project Execution: Running the Project
- Capstone: Applying Project Management in the Real World
Timeline
Property Administrator
Executive Property Management
07.2024 - Current
Assistant Community Manager
Oceanport Garden Apartments (Related Management)
02.2023 - 07.2024
Banquet Server
Ocean Place Resort and Spa
05.2022 - 07.2025
Kitchen Supervisor
Seabright beach club
07.2016 - 10.2021
Bachelor of Science - Business, Real Estate
Monmouth University