Michaela Reed
Defiance,OH
Summary
Seasoned Shop Owner with background in managing daily operations, staff supervision, and inventory control. Known for strong leadership skills coupled with ability to develop and implement effective sales strategies. Proficient in Social Media marketing and creating promotions to increase revenue and audience growth.
Overview
7
7
years of professional experience
Work History
Shop Owner
Self-employeed
Defiance, OH
03.2020 - Current
- Performed financial statement analysis to identify opportunities for cost savings and revenue growth.
- Maintained inventory levels by ordering stock as needed.
- Developed and implemented marketing strategies to increase sales.
- Established policies regarding pricing, promotions, refunds, returns.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Determined marketing strategies by studying advertisements, display plans and sale promotions.
Cake Decorator
Walmart
Bryan, OH
09.2019 - 05.2020
- Cleaned work area after completing each project for sanitation purposes.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Assisted customers in selecting appropriate cake designs for their events.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Answered phone calls, met with costumers to design cakes, put in orders and handled customer disputes or complaints.
Shift Manager/Key Holder
McDonald's
Defiance, OH
05.2017 - 08.2019
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency while fostering a positive work environment.
- Created daily reports on inventory levels, store sales, operational expenses, payroll costs.
- Ensured proper opening and closing procedures were followed daily.
- Supervised bank deposits and security procedures to support store opening and closing.
Education
High School Diploma -
Ayersville High School
Defiance, OH05-2017
Skills
- Customer service expertise
- Financial management expertise
- Marketing and Promotions
- Customer service background
- Social Media management
- Brand management
References
References available upon request.
Timeline
Shop Owner
Self-employeed
03.2020 - Current
Cake Decorator
Walmart
09.2019 - 05.2020
Shift Manager/Key Holder
McDonald's
05.2017 - 08.2019
High School Diploma -
Ayersville High School