Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Richard

Chicago,IL

Summary

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Detail-oriented Money Center Associate with extensive knowledge of check cashing and commitment to professionalism. Adept at monitoring credit accounts and providing excellent customer service. Successful at maintaining a clean and stocked money center area. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.

Overview

7
7
years of professional experience

Work History

Money Center Associate

Walmart
Chicago, IL
01.2022 - Current
  • Loaded customer credit cards and signed up new customers for card programs.
  • Performed various money center services to customers.
  • Answered department phone calls.
  • Handled tax preparation for employees and customers.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Prepared bank deposits and corporate cash shipments.
  • Verified totals, checked store transfers and assisted with price changes.
  • Managed over 50 customer calls per day, increased sales by 10%.

Call Center Representative

Rush Hospital
Chicago, IL
12.2021 - 08.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Assisted 100 customers in average timeframe by answering questions, responding to inquiries and handling telephone requests.

Front Desk Receptionist

YCCS
Chicago, IL
05.2019 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

Single Packer

Amazon Fulfillment
Monee, IL
08.2018 - 10.2019
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Simplified shipping and receiving processes, which boosted productivity 50 %

Apparel Associate

Walmart
Calumet City, IL
10.2018 - 06.2019
  • Evaluated specifications of each design to identify sizes, shapes and quantities involved for every part
  • Improved quality processes for increased efficiency and effectiveness
  • Managed customer relations and customer service through daily communication and interaction
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Greeted customers entering store and promoted sales or special programs
  • Boosted sales 30% by upselling products based on customer preferences

Childcare Worker

St Elizabeth Church
Chicago, IL
09.2016 - 06.2017
  • Kept records on individual children, including daily observations and information about activities, meals served, and medications administered
  • Observed and monitored children's play activities
  • Assisted in preparing food for children and serve meals and refreshments to children and regulate rest periods
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate

Team Member

Wendy's Restaurant
Chicago, IL
09.2016 - 02.2017
  • Greeted customers entering establishments
  • Established and identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Resolved customer complaints in professional manner

Education

High School Diploma -

Progressive Leadership Academy
Chicago, IL
06.2018

Skills

  • Communication skills
  • Computer and Graphing skills
  • Customer Service
  • Public Relations
  • Microsoft Excel
  • Accounts Payable and Accounts Receivable
  • Payment Processing
  • Excellent Nonverbal Communication Skills
  • Business Administration
  • Office Supplies and Inventory
  • Office Management
  • Staff Management

Timeline

Money Center Associate

Walmart
01.2022 - Current

Call Center Representative

Rush Hospital
12.2021 - 08.2022

Front Desk Receptionist

YCCS
05.2019 - 04.2022

Apparel Associate

Walmart
10.2018 - 06.2019

Single Packer

Amazon Fulfillment
08.2018 - 10.2019

Childcare Worker

St Elizabeth Church
09.2016 - 06.2017

Team Member

Wendy's Restaurant
09.2016 - 02.2017

High School Diploma -

Progressive Leadership Academy
Michaela Richard