Dynamic professional with a strong background in customer service and online order processing at Walmart. Proven ability to enhance client satisfaction through attention to detail and effective communication. Recognized for optimizing shopping experiences and building relationships, ensuring timely delivery and accurate order fulfillment. Committed to excellence and teamwork in fast-paced environments.
Hi, I’m
Michaela Richardson
Shreveport,LA
Summary
Overview
2
years of professional experience
Work History
Walmart
Online Personal Shopper
02.2025 - Current
Job overview
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
The Pearl
BOH Line Cook
01.2024 - 09.2024
Job overview
- Utilized strong organizational skills to manage multiple priorities simultaneously under pressure during busy shifts.
- Raised the level of presentation quality by focusing on detail-oriented plating techniques for each dish served.
- Trained new hires, fostering a positive team environment and contributing to overall staff development.
- Collaborated with fellow cooks to develop new menu items, increasing customer satisfaction and repeat business.
- Maintained high standards of cleanliness, resulting in a consistently top-rated health inspection score.
- Enhanced kitchen efficiency by streamlining food preparation processes and organizing workstations for optimal performance.
- Provided excellent customer service by accommodating special dietary needs and addressing concerns promptly.
- Safely operated kitchen equipment, minimizing accidents and maintaining a secure work environment.
- Helped establish a positive work culture among kitchen staff by actively participating in team meetings and offering constructive feedback for improvement.
- Efficiently rotated through various stations within the kitchen, demonstrating adaptability and strong proficiency at each position.
- Effectively communicated with front-of-house staff members on order modifications or allergy concerns for guest satisfaction.
- Managed time effectively, prioritizing tasks to ensure prompt meal service during peak hours.
- Supported restaurant revenue growth by participating in promotional events and catering services when necessary.
- Reduced food waste through proper storage techniques and timely utilization of ingredients.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared and cooked meals according to recipes and customer specifications.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Monitored food quality and presentation to maintain high standards.
- Followed health, safety and sanitation guidelines while preparing and serving food.
McDonald's
Crew Team Member
04.2023 - 12.2023
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Used proper techniques to prepare food and ingredients.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Became familiar with products to answer questions and make suggestions.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Assisted other team members to achieve goals.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Recorded orders by answering customer questions and entering requests in system.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Southern University At ShreveportShreveport, LA
Associate of Science from Business Management
05-2026
University Overview
- SUSLA Soundwave Band Scholarship
Skills
- Store relations
- Hospitality and accommodation
- Customer service
- Attention to detail
- Prioritizing orders
- Online order processing
- Decision-making
- Heavy lifting
- Customer relations
- Accurate money handling
- Product knowledge
- Flexible schedule
- Relationship building
- Verifying order accuracy
- Physical stamina
- Advertising and marketing
- Payment processing
- Verbal and written communication
- Delivery procedures
- Deadline driven
- Order proofing
- Product awareness
- Problem-solving
- Teamwork and collaboration
- Strong work ethic
- Multitasking and organization
- Excellent communication
- Creative thinking
- Client satisfaction
- Clean driving record
- Staff collaboration
- Childcare experience
- Shipping and receiving packages
Languages
English
Native or Bilingual
Spanish
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Online Personal Shopper
Walmart
02.2025 - Current
BOH Line Cook
The Pearl
01.2024 - 09.2024
Crew Team Member
McDonald's
04.2023 - 12.2023
Southern University At Shreveport
Associate of Science from Business Management
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