Michaela Riffe
Raceland,KY
Summary
Dynamic Office Administrator excelling in organizational skills and customer relations. Enhanced operational efficiency by coordinating repairs and maintaining meticulous records. Adept at multitasking and problem-solving, ensuring seamless communication between clients and technicians while managing inventory and billing processes.
Overview
11
11
years of professional experience
Work History
Office Administrator
Arrowhead Truck & Trailer Repair
02.2024 - Current
- Provided administrative support to logistics and diesel mechanic operations, ensuring smooth day-to-day functioning of the office and service departments.
- Scheduled and coordinated repairs, preventive maintenance, and inspections for fleet vehicles and heavy equipment, reducing downtime and improving efficiency.
- Maintained detailed records of work orders, service reports, parts inventory, and labor hours using fleet management and maintenance tracking software.
- Assisted in tracking parts orders, managing inventory levels, and communicating with vendors to ensure timely delivery and cost control.
- Handled customer inquiries, work order generation, billing, and follow-ups, ensuring clear communication between technicians and clients.
Photographer
Self Employed - Madley Jean Photography
09.2023 - Current
- Specialize in capturing authentic, candid moments across lifestyle, family, branding, and event photography, tailored to reflect each client's unique personality and story.
- Manage all aspects of the business including client acquisition, scheduling, contracts, invoicing, and post-session communication.
- Plan, direct, and execute on-location photo shoots, ensuring natural light, composition, and styling align with clients’ visions and brand aesthetics
- Develop and maintain an online presence through a professional website, blog content, and active engagement on social media platforms.
- Collaborate with other creatives (stylists, makeup artists, small businesses) for styled shoots, brand partnerships, and cross-promotion
Medical Office Assistant/Surgery Scheduler
Southern Ohio Medical Center
08.2016 - 09.2023
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Assisted healthcare providers with patient intake procedures and documentation accuracy.
- Completed insurance pre-certifications with insurance providers to receive medical procedure coverage and approvals.
- Coordinated communication between patients and medical staff.
Crew Member
Wendy's
05.2014 - 08.2016
- Operated POS system to input customer orders while handling money.
- Assisted in training new crew members on operational procedures and customer service techniques.
- Ensured cleanliness of dining area and kitchen, adhering to health regulations consistently.
- Processed customer orders accurately and efficiently, enhancing overall service speed and held quality service to a high standard.
Education
High School Diploma -
Northwest Local School District
McDermott, OH05-2016
Hairdressing License - Cosmetology
Scioto County Technical Career Center
Lucasville, OH05-2016
Skills
- Problem-solving
- Social media strategy development
- Organizational skills
- Creative thinking
- Multitasking Abilities
- Teamwork and collaboration
- Customer service
- Excellent communication
- Attention to detail
- Data entry
- Customer relations
- Billing
- Payroll processing
- Administrative support
Employee of the Year
I received an Employee of the Year award my at my very first job working at Wendy's at 16 years old.
Timeline
Office Administrator
Arrowhead Truck & Trailer Repair
02.2024 - Current
Photographer
Self Employed - Madley Jean Photography
09.2023 - Current
Medical Office Assistant/Surgery Scheduler
Southern Ohio Medical Center
08.2016 - 09.2023
Crew Member
Wendy's
05.2014 - 08.2016
High School Diploma -
Northwest Local School District
Hairdressing License - Cosmetology
Scioto County Technical Career Center