Michaela Robinson
Yazoo City,MS
Summary
Efficiently manages over 15 files simultaneously with dual-screen capabilities. Proven track record of assisting and resolving issues for a large customer base exceeding 65 individuals consistently. Skilled in handling multiple responsibilities concurrently and implementing business upgrades promptly. Demonstrated ability to meet deadlines, maintain a positive attitude, and thrive under common workplace pressures. Seeks a role that will further develop leadership and business acumen.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative
Everise
09.2023 - Current
- Placed outbound customer service or customer satisfaction calls to follow up on healthcare issues.
- Assisted patients with inquiries related to healthcare services, billing, and insurance claims while maintaining HIPAA compliance.
- Processed appointment scheduling requests and coordinated with healthcare providers to ensure seamless patient care.
- Monitor process queues to ensure service level agreements are met.
Picker
Amazon
10.2022 - 05.2024
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
Technical Support Representative
Teleperformance
11.2020 - 07.2022
- Helps and guides customers with billing statements, adjusting billing, handling complaints, product packages, and service issues.
- Efficiently handled several chat interactions and ensured timely email responses.
- Aided team members with training.
- Remote
Customer Service Specialist
Sagility
09.2018 - 07.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Tracked customer service cases and updated service software with customer information.
- Managed high-volume customer inquiries while maintaining minimal response times.
- Delivered superior experience through effective problem resolution.
- Responding proactively and positively to rapid change.
Education
Diploma - undefined
Yazoo City High School
Associates Degree - Social Work
Hinds Community College
Raymond, MS05.2020
Skills
- Data Analyst
- Microsoft Office
- Fast Typer
- Organizer
- Active listening
- Multi-tasker
- Face Paced Learner
- Customer Service
- Management
- Patience
- HIPAA Protocol
- Supervisor
- Medical Coding
- Technical Support
Awards
Honor Roll, Principals List, Beta Club
Timeline
Healthcare Customer Service Representative
Everise
09.2023 - Current
Picker
Amazon
10.2022 - 05.2024
Technical Support Representative
Teleperformance
11.2020 - 07.2022
Customer Service Specialist
Sagility
09.2018 - 07.2020
Diploma - undefined
Yazoo City High School
Associates Degree - Social Work
Hinds Community College
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