MICHAELA ROCHON
Rosharon,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Administration Coordinator
SIGNATURE MEMORIAL CHAPEL
03.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Contributed to a positive workplace culture through active participation in team-building activities and recognition programs.
- Streamlined document management system resulting in better organization of files making it easier for retrieval when needed.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed sensitive information with discretion while adhering to strict confidentiality protocols at all times.
- Maintained accurate records of employee attendance, leave balances, and performance evaluations for streamlined HR processes.
- Improved office operations by automating client correspondence, record tracking and data communications.
Lead Bank Teller
CHASE BANK
02.2023 - 03.2025
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Led team of tellers to exceed sales goals through cross-selling products and services.
Associate Banker
WELLS FARGO BANK
06.2018 - 02.2023
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Cross-sold credit cards, loans and other bank products.
CLERK
DIGNITY MEMORIAL
04.2015 - 06.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Input data into spreadsheets and databases.
Education
Bachelor of Science - Business Administration
University of Houston
Houston, TX01-2011
Skills
- Data collection
- Meeting planning
- Administration and operations
- Time management
- Verbal and written communication
- Attention to detail
- Documentation and recordkeeping
- Workload management
- Microsoft office
- Adaptability and flexibility
Timeline
Lead Bank Teller
CHASE BANK
02.2023 - 03.2025
Office Administration Coordinator
SIGNATURE MEMORIAL CHAPEL
03.2022 - Current
Associate Banker
WELLS FARGO BANK
06.2018 - 02.2023
CLERK
DIGNITY MEMORIAL
04.2015 - 06.2018
Bachelor of Science - Business Administration
University of Houston
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