Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michaela Rodriguez

Celina

Summary

Dynamic Executive Administrative Assistant with a proven track record at Mercer Health, adept at enhancing productivity through strategic calendar management and effective communication. Skilled in expense reporting and office administration, I excel in maintaining confidentiality while streamlining operations, ensuring executives focus on high-priority tasks. Resourceful problem solver committed to excellence.

Overview

6
6
years of professional experience

Work History

Executive Administrative Assistant

Mercer Health
10.2023 - 05.2025
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Scheduled appointments and handled calenders for senior leadership.
  • Organized and updated schedules for executives.
  • Enhanced communication between departments through proactive coordination of meetings and events.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
  • Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
  • Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
  • Handled confidential and sensitive information with discretion and tact.
  • Answered high volume of phone calls and email inquiries.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Filed paperwork and organized computer-based information.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Led staff and vendors in providing high level of service for owner and guests.

Office Manager

Spherion Staffing
02.2021 - 09.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Direct Support Professional

Benchmark
03.2019 - 01.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Organized and participated in recreational activities, contributing to vibrant community life for residents.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Scheduled daily and weekly care hours for client caseload.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Education

Bath High School
Lima, OH
05-2014

No Degree - Cosmetology

Apollo Career Center
Lima, OH
05-2014

Skills

  • Expense reporting
  • Customer service
  • Office management
  • Information confidentiality
  • Travel coordination
  • Calendar management
  • Scheduling
  • Travel arrangements
  • Spreadsheet tracking
  • Meeting support
  • Budgeting assistance
  • Confidentiality
  • Interpersonal communication
  • Office administration
  • Customer Service-oriented
  • Professional and mature
  • Strong problem solver
  • Excel spreadsheets
  • Project oversight
  • Strategic planning
  • Process improvements
  • Project management
  • Resourceful
  • Database management
  • Invoice processing
  • Conference planning
  • Policy enforcement
  • Financial services
  • AR/AP
  • Business writing
  • Task delegation
  • Legal administrative support
  • Accounting
  • Mail management
  • Staff management
  • Extensive vocabulary
  • Bookkeeping
  • Human resources management (HRM)
  • QuickBooks expert
  • Compensation and benefits
  • Social media
  • Logistics and schedule management
  • Administrative support specialist
  • Articulate and well-spoken
  • Email management
  • Sage 50 US proficiency
  • Proper phone etiquette
  • Documentation and recordkeeping
  • Problem-solving
  • Work prioritization
  • Reliable and responsible

Languages

English
Full Professional

Timeline

Executive Administrative Assistant

Mercer Health
10.2023 - 05.2025

Office Manager

Spherion Staffing
02.2021 - 09.2023

Direct Support Professional

Benchmark
03.2019 - 01.2021

Bath High School

No Degree - Cosmetology

Apollo Career Center

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