Michaela Rose
Antioch,IL
Summary
. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
13
13
years of professional experience
Work History
General Manager of Food Service
Dunkin
01.2014 - Current
- Maintained open lines of communication between crew members, ensuring seamless coordination for optimal service delivery.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Crew Member
Dominos
05.2011 - 10.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Antioch Community High School
Antioch, IL05.2013
Skills
- Operations Management
- Scheduling and Rostering
- Team Development
- Customer Service
- Ordering Supplies
- Allergy awareness
- ServeSafe Manager
- Reliable and Responsible
- Problem-Solving
Timeline
General Manager of Food Service
Dunkin
01.2014 - Current
Crew Member
Dominos
05.2011 - 10.2018
High School Diploma -
Antioch Community High School