Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Rose

Wilmington,NC

Summary

Highly motivated and attentive Project Coordinator with over five years of experience in project management support. I have a diverse background in administrative support within the digital marketing and creative industries, where I've organized detailed design and web development projects. My experience also includes a wealth of involvement in improving client relationships and enriching their experience.

Overview

9
9
years of professional experience

Work History

Media Consultant & Stylist

Freelancer - Winnebago Studios LLC
09.2016 - Current
  • Contributed to the marketing efforts of my salon employer and fellow stylists through content ideation, coordination of event marketing and social media, and creative production.
  • Promoted salon services on social media, created visual content to attract clients, and showcased my work. Leveraged marketing techniques to grow my clientele through various promotional strategies, including but not limited to social media platforms, email lists, and client referral programs.
  • Developed and maintained a 70% client retention rate in under two years of operations
  • Fostered a personalized approach to my styling to meet each client’s individual needs and provide an enjoyable experience, while effectively tailoring my services to deliver high-end results at every appointment.


Project Manager & Client Relationships Specialist

ChartLocal - Digital Marketing & Strategic Consulting
06.2022 - 07.2024
  • Promoted from my Social Media Coordinator role to Project Director and independently managed digital media projects for over thirty-four accounts and nine networks, such as WWAY, WXXV, WCBI, and more.
  • Coordinated every social media project process from start to finish and provided direction, feedback, and guidance to the content design team and copywriters in the interest of quality control and meeting deadlines. (An average of 1,116 individual curated posts a month.)
  • Managed any conflict that is project or client-based and mitigated risk by creating mindful and impactful solutions.
  • Engineered optimized workflows to increase productivity and efficiency.
  • Tracked project spending to ensure every project stays within its allocated budget.
  • Prepared progress updates to share with our stakeholders so everyone is aligned with our project's status and informed of any upcoming milestones, risks, or roadblocks that require a proactive solution.
  • Took initiative in building and maintaining trust with our clients by checking in with them regularly to gauge their satisfaction level with our services and always asking for feedback.
  • Played a key role in increasing our client retention rate to over 85% in less than a year after being promoted.

Education

Creative Writing

Meredith College

Communication Studies

University of North Carolina at Wilmington

Skills

  • Work Management Systems - Asana, Trello
  • Conflict & Risk Management
  • Client Relationship Management Systems
  • Stakeholder Management
  • KPI Tracking
  • Project Timeline & Budget Management
  • Workflow Optimization
  • Articulate Communication
  • Active Listening
  • Diplomacy & Negotiation
  • Analytical & Thorough
  • Task Coordination & Prioritization
  • Adaptable & Solution-Oriented

Timeline

Project Manager & Client Relationships Specialist

ChartLocal - Digital Marketing & Strategic Consulting
06.2022 - 07.2024

Media Consultant & Stylist

Freelancer - Winnebago Studios LLC
09.2016 - Current

Communication Studies

University of North Carolina at Wilmington

Creative Writing

Meredith College

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