Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MICHAELA SALCIDO

MICHAELA SALCIDO

Plant City,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Agent

Results-Cx
Blue Bell, PA
09.2022 - Current
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans.
  • Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
  • Calculated quotes and educated potential clients on insurance options.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Contracted with Humana
  • Work From Home

Production Employee

Salcido Piece
Plant City, United States
11.2016 - Current
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Located and picked merchandise to fulfill daily customer orders.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Used hand trucks and forklifts to load, unload and transport items.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Documented production information via daily system logs and discussed issues with management.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected and adjusted work performed to meet expectations.
  • Resolved issues quickly to maintain productivity goals.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Maintained machinery to prevent overloads and avoid malfunctions.

Flower Deparment

Kennecott Tampa
Tampa, FL
09.2021 - 06.2022
  • Planned optimal routes based on GPS software and knowledge of local traffic patterns.
  • Reviewed routes and expected delivery time frames to determine order of deliveries.
  • Completed routine maintenance on truck to keep in working order.
  • Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Checked loads against documentation before completing final delivery at destinations.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
  • Prepared potted plants and bouquets based on customer requirements.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Imparted knowledge on plants and flowers to customers.
  • Properly package flowers and plants for damage-free delivery.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Monitored company inventory to keep stock levels and databases updated.

SCARE, ACTOR

Howl-o-scream Busch Gardens
Tampa, FL
10.2021 - 11.2021
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Studied scripts to successfully portray characters in dramas and comedies.
  • Mentored new and aspiring actors by sharing tips and tricks related to networking, auditions and landing parts.
  • Improvised character presentation and conversations with guests to provide immersive experience.
  • Learned scripts to understand characters' relationships and develop role interpretations.
  • Removed hazards and obstacles from work spaces to prevent accidents
  • Researched character types and delivered appropriate voice, gesture and physical presentation.
  • Demonstrates fine timing on actions and verbalizations to achieve maximum effect in concert with set and other actors.
  • Wrote original or adapted material of various styles for performances.
  • Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
  • Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience.
  • Applied special makeup to complement costume design for role in haunted woods entertainment event.
  • Accustomed to attaching and using prosthetics and body props to enhance performance.
  • Met with production director to discuss poses, movements and persona to portray.
  • Participated in group meetings pre- and post-production to determine needed changes and discuss options for improvement.
  • Performed alongside various well-known actors and actresses.
  • Teamed on clean up of set and location at end of performance to prepare for next performance.
  • Worked with various special effects, fog, strobes and loud sounds.
  • Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear.

Amusement Ride Operator

Snowcat Ridge
Dade City, FL
11.2020 - 04.2021
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Conducted inventory, stocking and merchandising to track supplies and placed orders.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Delivered information and details of interest about facility to visitors.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.

Scare Actor

Scream-A-Geddon
Dade City, FL
09.2020 - 11.2020
  • Researched character types and delivered appropriate voice, gesture and physical presentation.
  • Improvised character presentation and conversations with guests to provide immersive experience.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Learned scripts to understand characters' relationships and develop role interpretations.
  • Applied special makeup to complement costume design for role in haunted woods entertainment event.
  • Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience.
  • Demonstrates fine timing on actions and verbalizations to achieve maximum effect in concert with set and other actors.
  • Teamed on clean up of set and location at end of performance to prepare for next performance.
  • Worked with various special effects, fog, strobes and loud sounds.
  • Accustomed to attaching and using prosthetics and body props to enhance performance.
  • Participated in group meetings pre- and post-production to determine needed changes and discuss options for improvement.

FOOD ATTENDANT

Amelia Arena
Tampa, FL
03.2019 - 05.2020
  • Actions and situations using body movements, facial expressions and gestures
  • Manipulated strings, wires, rods and fingers to animate puppets and dummies
  • Dressed in costumes and makeup and performed comedy routines to entertain audiences
  • Introduced performances and performers to stimulate excitement and coordinate smooth transition of acts during events
  • Performed original and stock tricks of illusion to entertain and mystify audiences, occasionally including audience members as participants
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Wrote original and adapted material for dramas, comedies and other performances
  • Worked with coworkers to complete tasks.
  • Directed patrons to rides, seats or attractions.
  • Maintained inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary
  • Provided information about facilities, entertainment options and rules and regulations
  • Monitored activities to ensure adherence to rules and safety procedures, and arrange for removal of unruly patrons
  • Sold tickets and collected fees from customers.
  • Recorded details of attendance, sales, receipts, reservations, and repair activities
  • Kept informed of shut-down and emergency evacuation procedures.
  • Announced and described amusement park attractions to patrons to entice customers to games and other entertainment
  • Verified, collected and punched tickets before admitting patrons to venues, such as amusement parks and rides
  • Operated machines to clean, smooth and prepare ice surfaces of rinks for activities, such as skating, hockey and curling
  • Fastened safety devices for patrons, and provided them with directions for fastening devices
  • Provided assistance to patrons entering and exiting amusement rides, boats and skied lifts and mounting and dismounting animals
  • Inspected equipment to detect wear and damage and performed minor repairs, adjustments and maintenance tasks, such as oiling parts
  • Operated, drove, and explained use of mechanical riding devices and other automatic equipment in amusement parks, carnivals, and recreation areas
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Experienced with social media and communications platforms.

FRONT OF HOUSE MANAGER BACK OF HOUSE MANGER

Apple
PLANT CITY, FL
11.2018 - 03.2019
  • Arranged tables and decorations accorded to instructions.
  • Distributed food to servers.
  • Arranged reservations for patrons of dining establishments.
  • Performed close-tolerance machining using detailed blueprints, drawings and sketches
  • Prepared and deliver meals to individuals with special dietary needs.
  • Set up dining areas for meals and clear them following meals.
  • Added relished and garnishes to food orders, according to instructions
  • Performed personnel activities such as supervising and training employees
  • Served food, beverages and desserts to customers in such settings as take-out counters of restaurants and lunchrooms, business and industrial establishments, hotel rooms and cars
  • Observed and enforced food safety regulations.
  • Used manual or electric appliances to clean, peel and trim foods.
  • Collected and returned dirty dishes to kitchen for washing.
  • Cleaned and sanitized work areas, equipment and dishes.
  • Transported food orders from kitchen to proper tables.
  • Liaised with kitchen staff to facilitate prompt and seamless service.
  • Monitored customer food preferences to determine focus of sales efforts
  • Stored food in designated containers and storage areas to prevent spoilage
  • Placed food trays over food warmers for immediate service.
  • SERVER/HOST/COOK/DISHWASHER/MANGERSERVER/HOST/COOK /DISHWASHER/MANGERSERVER/HOST/COOK/DISHWASHER /MANGERSERVER/
  • Leveraged knife skills to cut or portion meats and vegetables.
  • Stored and rotated food products properly, maintaining freshness.
  • Washed and sanitized hands throughout shift, promoting food safety and health requirements
  • Liaised with front-of-house team to establish pace or meet special guest requests
  • Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
  • Observed proper plate presentation and garnish setup to meet plating requirements
  • Stocked and maintained sufficient levels of products to drive smooth food service
  • Prepared variety of dishes using industrial kitchen equipment
  • Prepped items for various cooking methods by seasoning or marinating
  • Maintained temperatures of food products to reduce illness or waste.
  • Wiped or scrubbed counters and equipment, maintaining clean and sanitary kitchen area
  • Monitored food items, maintaining minimum guidelines for temperature, taste and quality
  • Modeled flexible work style, shifting tasks as priorities and circumstances changed based on departmental needs
  • Attended employee meetings, suggesting process improvements to management
  • Maintained adequate supply of self-serve items on display.
  • Portioned food before cooking according to standard portion sizes and recipe specifications
  • Assisted with food prep tasks, maximizing downtime during off-peak periods
  • Prepared special food items as needed for therapeutic diets.
  • Followed recipes set by establishment to meet nutritional requirements
  • Seasoned and cooked food according to recipes or personal judgment and experience
  • Removed trash and cleaned kitchen garbage containers.
  • Utilized sanitary methods to handle, prepare and serve food.
  • Compiled and maintained records of food use and expenditures.
  • Operated industrial ovens, stoves and grills to prepare food.
  • Met with customers to discuss menus for special occasions.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Stirred and strained soups and sauces.
  • Turned and stirred foods to confirm even cooking.
  • Washed and peeled fruits and vegetables to prepare for consumption
  • Made special dressings and sauces as condiments for sandwiches and salads
  • Assembled meal trays with foods in accordance with customers' diets.
  • Demonstrated new cooking techniques or equipment to staff.
  • Logged and recorded temperatures of food storage and refrigeration equipment
  • Stocked, rotated and faced products with attention to product quality and expiration dates
  • Scraped leftovers from dishes into garbage containers.
  • Determined meal prices based on calculations of ingredient prices.
  • Greeted guests, escort them to seats and present them with menus and wine lists
  • Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
  • Coordinated with service providers to address equipment maintenance and waste removal
  • Kept accurate records in compliance with sanitation and food service requirements
  • Maintained food and equipment inventories to support business demand
  • Established standards for personnel performance and customer service
  • Scheduled and received deliveries and verified goods received against paperwork.

Education

AA -

HILLSBOROUGH COMMUNITY COLLEGE

High School Diploma - undefined

SALCIDO ACADEMY

Skills

  • Computer knowledge
  • Personable
  • Hard Worker
  • Quality Assurance
  • Leadership
  • IOS
  • Mac OS
  • Typing
  • Customer support
  • Restaurant experience
  • Customer service
  • Insurance Coverage Verification
  • Policy Renewals
  • Legal Terminology
  • Patient Profiles
  • American Heritage Girls

Certification

  • Licensed Health Insurance Agent - Issued 8/13/2022

Timeline

Insurance Agent

Results-Cx
09.2022 - Current

SCARE, ACTOR

Howl-o-scream Busch Gardens
10.2021 - 11.2021

Flower Deparment

Kennecott Tampa
09.2021 - 06.2022

Amusement Ride Operator

Snowcat Ridge
11.2020 - 04.2021

Scare Actor

Scream-A-Geddon
09.2020 - 11.2020

FOOD ATTENDANT

Amelia Arena
03.2019 - 05.2020

FRONT OF HOUSE MANAGER BACK OF HOUSE MANGER

Apple
11.2018 - 03.2019

Production Employee

Salcido Piece
11.2016 - Current

AA -

HILLSBOROUGH COMMUNITY COLLEGE

High School Diploma - undefined

SALCIDO ACADEMY

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MICHAELA SALCIDO