Michaela Santillie
Pasco,WA
Summary
Capable Administrative Professional dedicated to providing superior support for clients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
Kadlec
Richland, WA
08.2023 - Current
- Assisted in the development of referral processes and procedures.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Provided feedback on relevant referral trends, issues, and best practices.
- Monitored patient progress throughout the referral process.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Updated existing policies as necessary based on changes in regulations or standards of care.
- Answered questions and resolved concerns raised by both patients and specialists.
- Managed up to 150 patient referrals daily through multi-line telephone system.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed data obtained from referring physicians for completeness and accuracy.
Patient Services Specialist
Kadlec
12.2022 - 08.2023
- Managed patient registration process, confirming data accuracy and completeness.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified insurance eligibility and coverage for patients.
- Inputted accurate patient insurance, billing and payment information in EPIC.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Built and maintained positive working relationships with patients and staff.
- Used EPIC to schedule appointments.
- Filed and maintained patient records in accordance with HIPAA regulations.
Title Assistant
TitleOne
03.2021 - 11.2022
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Drafted title abstracts and legal documents for real estate transactions.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Researched ownership interests and liens on real estate properties.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Examined land records and identified potential problems with title search results.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Communicated with customers to resolve common title issues.
- Utilized various online databases and public land records to verify ownership information.
- Assisted in preparation of title insurance policies and title commitments.
Administrative Assistant
Aerotek
01.2015 - 07.2018
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Executed record filing system to improve document organization and management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
High School Diploma -
Kamiakin High School
Kennewick, WA06.2014
Skills
- Patient Registration
- Insurance Information Collection
- System Updates
- Office Administration
- Medical Insurance
- Telephone Triage
- Customer Service
- Demographics Information
- Appointment Scheduling
- Patient Intakes
- Financial Documentation
- Medical Services Administration
- Insurance Form Processing
- Clinical Data Entry
- HIPAA Compliance
- Insurance Verification
- 50 WPM Typing Speed
- Multi-Line Telephone Systems
- Punctual and Hardworking
- Organization and Time Management
- Improve Patient Care
Timeline
Referral Coordinator
Kadlec
08.2023 - Current
Patient Services Specialist
Kadlec
12.2022 - 08.2023
Title Assistant
TitleOne
03.2021 - 11.2022
Administrative Assistant
Aerotek
01.2015 - 07.2018
High School Diploma -
Kamiakin High School
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