Michaela Schneider
Council Bluffs,IA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Cook
Memorial Community Hospital
07.2021 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Answered phone calls throughout the day
- Logged patient info in book
Waitress
The Rustic Grill
10.2020 - 06.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Drive-Thru Cashier
McDonalds
09.2018 - 05.2020
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed strong communication skills while interacting with diverse clientele daily.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Resolved problems with orders quickly and offered refund or replacement.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Balanced cash drawer at beginning and close of shift.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Central High School
Omaha, NE05-2020
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Sanitation practices
- Food presentation
- Hospitality and service industry background
- Performance improvement
- Effective planner
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
Timeline
Cook
Memorial Community Hospital
07.2021 - Current
Waitress
The Rustic Grill
10.2020 - 06.2021
Drive-Thru Cashier
McDonalds
09.2018 - 05.2020
High School Diploma -
Central High School
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