Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Michael A. Serrano

Hartford,CT

Summary

Highly motivated and results-oriented training professional with 8+ years of experience in the addiction recovery field. Proven track record of success in developing and delivering high-quality recovery coach training programs, fostering exceptional learner experiences, and exceeding revenue goals. Possesses a deep understanding of addiction recovery principles and practices, coupled with strong leadership, communication, and organizational skills. Eager to leverage extensive experience within CCAR to elevate the organization's training programs to the next level as Director of Training.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Facilitator Development Manager

CCAR
Hartford, CT
01.2022 - Current
  • Led a team of trainers in delivering CCAR's globally recognized Recovery Coach training programs, ensuring consistent quality and outstanding learner engagement.
  • Developed and implemented innovative training strategies, utilizing a blend of virtual and in-person delivery methods to cater to diverse learning styles in both English and Spanish.
  • Oversaw curriculum development, collaborating with subject matter experts to maintain the content's relevance and effectiveness.
  • Contributed to revenue generation by maximizing course enrollment and sales of training materials
  • Provided ongoing coaching and mentorship to training staff, fostering professional growth and development

Volunteer Manager

CCAR
Hartford, CT
03.2020 - 01.2023
  • Delivered CCAR's flagship Recovery Coach training program to a wide range of individuals seeking to gain the skills and knowledge to support others in recovery.
  • Cultivated a supportive and engaging learning environment, fostering meaningful connections and knowledge retention among participants.
  • Utilized feedback and data analysis to improve training content and delivery methods continuously.
  • Played a key role in maintaining the high standards of CCAR's globally respected curriculum.

Recovery Coach (Emergency Department)

CCAR
Hartford, CT
05.2017 - 03.2020
  • Provided immediate support and intervention for individuals in the emergency room setting experiencing an addiction crisis
  • Utilized CCAR-approved methods to build rapport, de-escalate situations, and motivate individuals toward seeking long-term recovery resources
  • Collaborated with healthcare professionals to ensure continuity of care for patients in transition
  • Contributed valuable insights into the lived experience of addiction, informing further program development within CCAR

Education

Some College (No Degree) - Liberal Arts And General Studies

Capital Community College
Hartford, CT

Skills

  • Training Development & Delivery (Virtual & In-Person)
  • Curriculum Design & Revision
  • Instructional Design & Adult Learning Principles
  • Revenue Generation & Sales Strategies
  • Team Leadership & Coaching
  • Customer Service & Communication (Written & Verbal)
  • Project Management & Data Analysis
  • Addiction Recovery Principles & Practices
  • Bilingual

Languages

English
Full Professional
Spanish
Professional

Certification

  • NYCB Trainer
  • Recovery Coach Professional Designation
  • Recovery Coach Professional Facilitator Designation

References

References available upon request.

Timeline

Facilitator Development Manager

CCAR
01.2022 - Current

Volunteer Manager

CCAR
03.2020 - 01.2023

Recovery Coach (Emergency Department)

CCAR
05.2017 - 03.2020

Some College (No Degree) - Liberal Arts And General Studies

Capital Community College

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Michael A. Serrano