Michaela Sharp

VONS

11.2014 - 09.2024

Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs while maintaining a positive environment.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
Trained new team members in a timely manner with positive reinforcement and respectful, encouraging coaching.
Used POS system to accurately scan products, enter orders, and process cash and card payments.
Maintained a well organized and clean workspace for maximum efficiency and safety.
Established clear performance expectations with daily, weekly, and monthly action plans for staff members which led to increased accountability.
Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement there by increasing team morale.
Led a team to consistently achieve or exceed performance targets and sales goals.
Provided ongoing staff development opportunities through training programs and regular feedback sessions.
Advised upper management on key decisions based on thorough analysis of sales trends, promotions, and staff availability.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Placed orders and conducted inventory for optimal sales and minimal shrinkage.
Established team priorities, wrote schedules and monitored performance.

Summary