Michaela Sharp
Summary
I enjoy working with a team in a fast paced environment while maintaining a positive and friendly demeanor. I am currently pursuing my associate degree, majoring in business management. I've combined what I have learned in school with my experience as a Starbucks department manager to develop multiple skills throughout my years of employment. I am a results-oriented achiever with the ability to exceed targets and drive success in fast-paced environments. I combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. I have a strong work ethic that includes being punctual, reliable, and dependable with a flexible schedule.
Overview
10
10
years of professional experience
Work History
Barista/Team Manager
VONS
North County San Diego, CA
11.2014 - 09.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs while maintaining a positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Trained new team members in a timely manner with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately scan products, enter orders, and process cash and card payments.
- Maintained a well organized and clean workspace for maximum efficiency and safety.
- Established clear performance expectations with daily, weekly, and monthly action plans for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement there by increasing team morale.
- Led a team to consistently achieve or exceed performance targets and sales goals.
- Provided ongoing staff development opportunities through training programs and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, promotions, and staff availability.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Placed orders and conducted inventory for optimal sales and minimal shrinkage.
- Established team priorities, wrote schedules and monitored performance.
Education
Associate of Science - Business Management
SAN DIEGO CITY COLLEGE
San Diego, CA12-2025
Skills
- Exceptional customer service
- Cash handling
- Opening and closing coordination
- Problem solving
- New hire training
- Point of sale operation
- Clear communication
- Attention to detail
- Teamwork and collaboration
- Time Management
- Inventory management
- Multitasking Abilities
Timeline
Barista/Team Manager
VONS
11.2014 - 09.2024
Associate of Science - Business Management
SAN DIEGO CITY COLLEGE