Michaela Soscia
Troy,NY
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
5
5
years of professional experience
Work History
Restaurant Front of House Manager
Taste Of Italy
04.2020 - 05.2024
- Resolved guests complaints while maintaining positive customer environment.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Counter Server
Little Bites
01.2019 - 12.2019
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated knowledge and applied proper food handling standards.
- Processed customer orders and accurately entered into order system.
- Assisted food prep and assembly on line and served Number customers per day.
Sales and Marketing Representative
NY Lash Supply
Latham, Ny
03.2023 - 09.2023
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Conducted market research to identify customer needs and preferences.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
- Leveraged social media platforms to build brand awareness, engage with customers, and generate leads for the sales team.
- Enhanced company brand image through the creation of compelling marketing collateral materials such as brochures, case studies, and website content.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Consulted with businesses to supply accurate product and service information.
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Regents -
Shaker High School
Latham, NY06.2019
Skills
- Operational Efficiency
- Food Safety Compliance
- Guest Relations
- Staff Motivation
- Order Accuracy
- Employee Scheduling
- Training and mentoring
- Staff Management
Timeline
Sales and Marketing Representative
NY Lash Supply
03.2023 - 09.2023
Restaurant Front of House Manager
Taste Of Italy
04.2020 - 05.2024
Counter Server
Little Bites
01.2019 - 12.2019
Regents -
Shaker High School
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