Michaela Spanos
Spring Valley,IL
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden Restaurant
Peru, IL
10.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Head Fry Cook
Jacks Tap
Spring Valley, IL
04.2023 - 10.2024
- Prepared orders according to customer specifications with speed and accuracy.
- Managed ordering, inventory and supply needs for the fry station.
- Maintained high standards of food safety, sanitation and cleanliness in the kitchen.
- Ensured proper portion control for all menu items to minimize waste.
- Monitored quality of ingredients used in daily production to ensure freshness and taste consistency.
- Adjusted temperature settings on fryers as needed for optimal cooking results.
- Ensured that all fried foods were cooked correctly by using thermometers and timers regularly.
Package Handler
UPS Customer Center
Peru, IL
02.2022 - 09.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Parked trucks, and made sure they were unloaded, fueled, locked up, and parked in the designated spot for the morning shift.
- Handled international packages and inspections of international packages. I also made sure they made it to the correct truck.
- Worked at the customer counter which entailed-
- Greeted customers, answered questions, and provided assistance.
- Processed customer orders accurately and efficiently.
- Maintained records of customer transactions.
- Resolved customer complaints in a timely manner.
- Ensured that the checkout counter was kept clean and organized at all times.
- Adhered to safety regulations while handling hazardous materials.
- Performed daily reconciliation of cash register transactions.
- Issued receipts for payment received from customers.
- Attended to special requests from customers promptly.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Shift Manager
Dunkin' Donuts
Peru, IL
04.2021 - 02.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Education
Associate of Applied Science -
IVCC
Oglesby, ILSkills
- Supply Restocking
- Order Management
- Food Delivery
- Table Setting
- Guest Engagement
- Food Running
- Safe Food Handling
- Exceptional customer service
- Liquor, wine, and food service
- Positive and professional
- Suggestive Selling
- Point of Sale (POS) system operations
- Cash Handling
Affiliations
- Spent a lot of time in high school volunteering at food shelters, and nursing homes. And still volunteer.
- I also spend a lot of time around children, and normally am spending time with family or helping family in my free time.
- I like to paint and draw, anything artistic I like, from make up and hair, to baking and preparing big meals.
Languages
Spanish
Limited
Timeline
Server
Olive Garden Restaurant
10.2024 - Current
Head Fry Cook
Jacks Tap
04.2023 - 10.2024
Package Handler
UPS Customer Center
02.2022 - 09.2023
Shift Manager
Dunkin' Donuts
04.2021 - 02.2022
Associate of Applied Science -
IVCC
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