Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Stone

Mount Airy,NC

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Server

Cracker Barrel
02.2023 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Food Runner

The Tilted Ladder
02.2023 - 06.2023
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Ensured accurate order delivery to customers, fostering positive dining atmosphere.

Server/Restaurant Hostess

Dodge City Steakhouse
11.2022 - 02.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customer questions about hours, seating, and menu information.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Patient Care Aide

Chatham Nursing and Rehabilitation Center
01.2020 - 08.2020
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Provided emotional support to patients and families during difficult times, promoting a positive environment.
  • Assisted nursing staff with essential tasks, ensuring efficient patient care operations.
  • Helped patients maintain their dignity and privacy by respecting their personal boundaries and treating them with the utmost respect during all interactions.

Education

No Degree - Nursing

Catawba College
Salisbury, NC

No Degree - Nursing

Surry Community College
Dobson, NC
05.2027

High School Diploma -

North Surry High School
Mount Airy, NC
05.2020

Skills

Strong Work Ethic

Exceptional customer service

Cash Handling

Guest Engagement

Food safety practices

Teamwork

Time Management

Problem Solving

Timeline

Server

Cracker Barrel
02.2023 - 09.2024

Food Runner

The Tilted Ladder
02.2023 - 06.2023

Server/Restaurant Hostess

Dodge City Steakhouse
11.2022 - 02.2023

Patient Care Aide

Chatham Nursing and Rehabilitation Center
01.2020 - 08.2020

No Degree - Nursing

Catawba College

No Degree - Nursing

Surry Community College

High School Diploma -

North Surry High School

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Michaela Stone