Michaela Sturtevant
Muskegon Winter Sports Complex
Muskegon
8
years of professional experience
I have a strong background in delivering exceptional dining experiences to ensure customer satisfaction. I have the ability to work with teams to ensure efficient service and guest satisfaction. I am skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Work History
Luge Coach
4 Years 7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Server
4 Years 9 Months- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Delivered exceptional customer service in a fast-paced dining environment.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barista
1 Year 6 Months- Enhanced customer experience through personalized service and product recommendations.
- Collaborated with team members to optimize service delivery during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Restaurant Hostess
9 Months- Managed guest seating efficiently to maximize table turnover and enhance customer satisfaction.
- Coordinated reservation systems to streamline dining experiences and minimize wait times.
- Resolved guest inquiries and concerns promptly, fostering positive relationships with patrons.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Psychology
- Dean's List
- Honor Roll
- [3.5] GPA
Skills
Effective communication
Personable and friendly
Strong work ethic
Exceptional customer service
Team collaboration
Multitasking and organization
Reliable and responsible
Timeline
Luge Coach
Muskegon Winter Sports Complex
11.2021 - CurrentRead More
Server
The Handsome Hobos Pizzeria
08.2020 - 05.2025Read More
Barista
Biggby Coffee
10.2019 - 04.2021Read More
Restaurant Hostess
Olive Garden
10.2018 - 07.2019Read More
Northern Michigan University
Bachelor of Science from Psychology
Read More