Michaela Sullivan
Madison,NC
Summary
Dedicated and results-oriented professional with a strong background in customer service and a two-year associate's degree in arts. Proven ability to deliver exceptional service, resolve issues, and foster positive relationships with diverse clientele. Adept at utilizing effective communication and problem-solving skills to ensure customer satisfaction. A motivated team player with a solid educational foundation and a wide range of skills that contribute to delivering outstanding service and driving organizational success.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2022 - 12.2023
- Ensured the team was compliant with all company policies and procedures
- Trained new employees on company procedures and safety protocols
- Monitored staff performance and provided feedback and coaching as needed
- Resolved customer complaints in a professional and timely manner
- Maintained accurate records of sales, inventory, and transactions.
Patient Service Coordinator/ Technician
MyEyeDr
02.2021 - 02.2022
- Assisted with patient intake, scheduling appointments, and registration processes
- Coordinated patient care with medical staff and other healthcare providers to ensure patient safety and satisfaction
- Conducted patient assessments, documented patient records, and maintained accurate medical records
- Answered patient inquiries and facilitated communication between patients and providers
- Managed patient care services in a busy medical setting, providing quality care to patients.
Personal Shopper
Lowes Foods
07.2020 - 07.2021
- Engaged in 30+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention by fulfilling online orders with 100% accuracy within the time promised
- Delivered exceptional customer service through online, phone, and in-person communications
- Committed to developing professional relationships with outside vendors to ensure positive feedback regarding status and accuracy of online orders
- Shared best practices with co-workers and management to ensure transparency while completing online orders
- Assisted customers in selecting items that best suited their needs and preferences
- Communicated with customers to ensure a positive shopping experience.
Barista
Aversboro Coffee
07.2017 - 03.2020
- Greeted customers and recommended drink options based on their stated preferences and dietary needs
- Monitored and documented inventory, placing replenishment orders to ensure availability
- Answered customer questions [by phone and in-person], drawing on detailed product knowledge to advise on potential allergens
- Promptly and accurately] processed cash and card transactions using POS system
- Performed routine cleaning tasks and sanitized [espresso] machine parts, per company and state food hygiene standards.
Education
Associate of Arts in General Education, Arts -
Wake Technical Community College
05.2023
Skills
- Time Management
- Adaptability
- Customer Service
- Inventory Management
- Leadership
- Organization
Timeline
Shift Supervisor
Starbucks
02.2022 - 12.2023
Patient Service Coordinator/ Technician
MyEyeDr
02.2021 - 02.2022
Personal Shopper
Lowes Foods
07.2020 - 07.2021
Barista
Aversboro Coffee
07.2017 - 03.2020
Associate of Arts in General Education, Arts -
Wake Technical Community College