Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Sykes

Alexandria,IN

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Above & Beyond Home Health Care. Leveraged strong problem-solving and time management skills to exceed performance metrics. Known for a positive attitude and a commitment to delivering professional, high-quality service, while maintaining an impeccable driving record.

Overview

14
14
years of professional experience

Work History

Delivery Driver

Self-employeed
08.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.

General Transcriptionist

Self-employed
04.2021 - 02.2023
  • Demonstrated versatility in handling diverse subject matter across various industries, showcasing adaptability and strong research abilities when required.
  • Strengthened professional relationships with clients through clear communication channels at all stages of assigned projects.
  • Developed strong rapport with colleagues and clients alike by consistently delivering professional, high-quality service.
  • Assisted clients in meeting deadlines through meticulous organization skills and prompt delivery of completed work.
  • Enhanced transcription accuracy by proofreading and editing transcribed documents for spelling, grammar, and punctuation errors.

Scheduling Representative

Above & Beyond Home Health Care
07.2010 - 01.2011
  • Continuously sought opportunities for professional development in order to stay current with industry trends and best practices in scheduling and time management.
  • Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
  • Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
  • Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
  • Maintained detailed records of employee schedules, leave requests, and time off approvals for accurate payroll processing.
  • Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
  • Optimized resource allocation for staff members by monitoring workload and adjusting schedules accordingly.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01-1995

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving

Timeline

Delivery Driver

Self-employeed
08.2022 - Current

General Transcriptionist

Self-employed
04.2021 - 02.2023

Scheduling Representative

Above & Beyond Home Health Care
07.2010 - 01.2011

High School Diploma -

Penn Foster Career School

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Michaela Sykes