MICHAEL A. TATE
Whitewright,TX
Summary
Seasoned IT Support Specialist with 10+ years of expertise. Experience in systems administration, maintenance and end-user training in development and maintenance of complex hardware, software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
Hunt County
10.2022 - 08.2023
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Managed critical infrastructure upgrades, ensuring minimal disruption to business operations during transitions.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Coordinated data backup strategies, ensuring critical business information's safety, achieving a 100% backup success rate
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
- Secured network systems by implementing robust security protocols; identified and mitigated 2 major security incidents within the first 6 months, preventing potential data breaches and minimizing security risks.
- Contributed to development, administration and testing of disaster recovery plans.
- Improved user experience by troubleshooting application issues and collaborating with developers/stakeholders on necessary updates or enhancements.
- Evaluated emerging technologies for potential integration into existing systems architecture that could offer additional benefits or improvements.
- Implemented internet and intranet applications on multiple platforms.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Mentored employees and offered constructive feedback for performance improvement.
Deskside Support Engineer
Bell Techlogix (Contract: L3Harris)
08.2021 - 08.2022
- Installed technical hardware and software in deskside support environment.
- Imaged over 500 desktop and laptop systems monthly, ensuring consistent configuration and setup.
- Reduced average imaging time by 20% through optimization of imaging processes
- Proactively identified opportunities for process improvement within the Deskside Support team, leading to increased operational efficiency.
- Accelerated system deployment by 25%, ensuring minimal downtime for end-users during migration processes
- Improved end-user satisfaction by providing timely and effective deskside support for hardware, software, and network issues.
- Offered guidance to junior team members, sharing knowledge and expertise gained through years of experience in deskside support engineering roles.
- Worked well in a team setting, providing support and guidance.
Data Analyst-Asset Management
Kforce (Contract: USAA)
08.2019 - 04.2020
- Implemented and managed end-to-end IT asset management processes, ensuring accurate tracking and reporting of hardware and software assets
- Developed and maintained asset databases, resulting in a 20% improvement in data accuracy
- Conducted regular audits to reconcile physical and recorded assets, identifying and resolving discrepancies
- Conducted training sessions for staff on proper asset handling and usage to minimize loss and damage
- Managed surplus and obsolete assets, coordinating their disposal or repurposing to maximize value
- Performed data analysis to identify data inaccuracies and initiates procedures to correct and prevent future occurrences
- Worked with management in the development of enterprise-wide IT asset management policies, standards, and procedures
- Managed the administration of IT inventory, to include asset management related processes, workflow, and validation tools
- Ensured corporate and legal guidelines are followed for managed IT hardware and software assets
- Maintained accurate records in inventory system.
Helpdesk Support Specialist Trainer
TekSystems (Contract: DXC Technology)
02.2019 - 08.2019
- Trained and coached new Helpdesk Support Specialist contractors
- Responsible for contact logging by ensuring that the specialist adhere to documentation guidelines
- Met one-on-one with team members to outline new procedures, provide coaching
- Reported to senior managers on any issue that could significantly impact the business
- Ensured that staff take ownership of user problems and be proactive when dealing with user issues.
Helpdesk Support Specialist
TekSystems (Contract: DXC Technology)
08.2018 - 02.2019
- Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based endpoints Laptops, Desktops, Tablets, Smartphones and Microsoft Office
- Assisted the Help Desk Manager in supervision training and mentorship of new employees at the Help Desk
- Use good problem-solving skills for troubleshooting problems
- Document all issues and generate reports detailing common problems and error trends
- Highlight steps taken to remediate problems
- Reset user passwords and manage user network access via active directory
- Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions
- Manage users and faculty accounts through LANDesk and user permissions
- Develop organizational units in Active Directory (AD) and manage user security with group policies
- Work with remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance
- Administer DNS, DHCP and Active Directory.
Corporal
United States Marine Corps
10.2015 - 08.2019
- USMC Rank- Corporal (Senior Systems Administrator)
Lance Corporal
United States Marine Corps
04.2012 - 10.2015
- USMC Rank- Lance Corporal, Reservist (Systems Administrator)
Private First Class
United States Marine Corps
07.2011 - 04.2012
- USMC Rank- Private First Class, Reservist (Jr. System Administrator)
Education
Military Certification of Completion - Military Information Systems Technology
Newport Naval War College
Newport, Rhode Island10.2012
Skills
- Asset Management
- Asset Tracking Tools
- Technical Support
- Attention to detail
- Time management skills
- Quick learner
- Helpdesk reporting systems
- Operating systems
- Network Admin & Design
- Analytical & Detail Oriented
- Customer Service expert
- Software upgrades
- Troubleshooting & Diagnosing
- Problem solver
- Collaborative
- ServiceNow
- Active Directory (AD)
- IOS & Android Support
- MicrosoftOS
- Microsoft Office: OneDrive, Teams, Outlook, Word, Excel
- Mainframe
- JIRA
- Track It
- Windows Server
- Windows administration
- VPN Configuration
- Log Analysis
- System Troubleshooting
Personal Information
Title: IT SUPPORT I SYSTEM ADMINISTRATOR
Certification
- Certified Lean Six Sigma Yellow Belt, Department of The Navy - April 17, 2016
Timeline
IT Systems Administrator
Hunt County
10.2022 - 08.2023
Deskside Support Engineer
Bell Techlogix (Contract: L3Harris)
08.2021 - 08.2022
Data Analyst-Asset Management
Kforce (Contract: USAA)
08.2019 - 04.2020
Helpdesk Support Specialist Trainer
TekSystems (Contract: DXC Technology)
02.2019 - 08.2019
Helpdesk Support Specialist
TekSystems (Contract: DXC Technology)
08.2018 - 02.2019
Corporal
United States Marine Corps
10.2015 - 08.2019
Lance Corporal
United States Marine Corps
04.2012 - 10.2015
Private First Class
United States Marine Corps
07.2011 - 04.2012
Military Certification of Completion - Military Information Systems Technology
Newport Naval War College
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