Michael A. Taylor
Washington,DC
Summary
Detail-oriented Lead Parking Enforcement Officer with extensive experience in managing parking enforcement operations and leading team collaboration. Proficient in enforcing DC regulations and policy. Seeking Supervisory Parking Enforcement Officer position to contribute skills in leadership, operational planning, and public service to the Department of Public Works.
Overview
16
16
years of professional experience
Work History
Technical Support
Department of Public Works
Washington, DC
02.2020 - Current
- Technical Assistance: Delivered desk-side support services to resolve diverse technical issues across multiple systems and applications, providing Tier 1 IT support to non-technical internal users.
- Problem Resolutions: Resolved system issues and troubleshooted errors, promoting efficiency and minimizing disruption to departmental operations.
- Customer Service: Provided technical support to customers, aiding in the identification and resolution of issues while offering clear explanations and guidance to restore service and functionality.
- Collaboration: Working closely with supervisors to escalate and address complex technical issues, resulting in improved service delivery across the department.
- Updated Improvement: Technical support best practices, enhancing the effectiveness and efficiency of the team.
LEAD Parking Enforcement Officer
Department of Public Works
Washington, DC
10.2013 - Current
- Leadership and Supervision: Provided day-to-day direction and guidance to parking enforcement teams, ensuring adherence to city ordinances and regulations. Monitored employee performance and provided feedback to maintain high standards. Identifies, distributes, and balances workload tasks among team members according to established workflow, ensuring efficiency and productivity.
- Training and Development: Assesses the strengths and weaknesses of team members, providing on-the-spot training and support to new employees to ensure they are well-equipped to carry out their duties effectively.
- Operational Planning: Implemented efficient parking meter systems, optimizing previous processes and improving operational efficiency. Planned and adjusted work schedules to meet short-term priorities and accommodate special events.
- Customer Service and Operational Communication: Delivered excellent customer service by addressing inquiries, resolving issues, and communicating parking enforcement policies to the public. Maintained a positive relationship with constituents while performing official duties. Operates and monitors a radio transmitter to maintain communication with appropriate officials and the dispatch center, ensuring smooth and coordinated operations.)
- Documentation and Reporting: Accurately logged daily citations, warnings, and enforcement activities. Prepared detailed reports for management review, identifying operational and deployment issues, and recommending solutions.
- Collaboration: Worked closely with other city departments and law enforcement agencies to ensure the effective enforcement of parking regulations and the coordination of special events.
Vehicle Immobilization Technician
District of Columbia
Washington, DC
01.2011 - 10.2011
- Strategic Planning: Successfully strategized and executed plans to consistently meet objectives in immobilizing boot-eligible vehicles.
- Regulatory Compliance: Applied extensive knowledge of District parking regulations to determine the appropriate course of action for vehicle immobilization. Achieved regulatory compliance in enforcement activities by ensuring adherence to hazardous waste guidelines.
- Team Leadership: Contributed to the success of work groups and special projects focused on enhancing performance standards and optimizing business processes. Additionally, I provided mentorship and support to promote a unified and collaborative work environment.
Maintenance Crew Supervisor
Columbia Heights/Shaw Collective
Washington, DC
01.2009 - 01.2011
- Supervise daily operations and maintenance crew, ensuring adherence to safety protocols.
- Supervise the training and organization of maintenance crew in accordance with project requirements.
- Coordinate waste removal operations while preparing weekly reports.
- Maintain records of project-related parts and equipment to ensure accurate inventory management.
- Coach staff to enhance performance and improve customer service relations.
- Identified opportunities to enhance cost savings by improving processes and increasing efficiency of existing systems.
- Enhance productivity by mediating disputes between team members and maintaining positive relationships.
- Participate in cross-functional meetings to review ongoing projects and upcoming plans.
- Develop strategies to enhance maintenance crew productivity.
- Oversaw execution of preventative maintenance projects, employee duties, and maintained compliance with safety regulations.
Education
Education Administration
V.W. Associates - District Of Columbia
Washington, DC01-2008
Office Technology
Rivers Education Department
Winton01-2006
High School Diploma -
Maryland State Board of Education
Baltimore01-1980
Skills
- Proficient in License Plate Recognition System (LPRS) technology
- Computer Software Microsoft Word, Outlook, and Excel
- Regulatory Knowledge in DPW District parking regulations, enforcement policies, dept visions/goal
- Leadership and Team Management
- Operational Planning
- Customer Service Excellence
- Technical Proficiency
Accomplishments and Volunteer
- Parking Enforcement Professional Certification
- OSHA General Industry Safety and Health, 06/01/23
- Black History Appreciation Employee Award, 02/01/23
- DC Board of Elections Mail Ballot Driver, 11/01/21
- DC Board of Elections Mail Ballot Driver, 11/01/22
Timeline
Technical Support
Department of Public Works
02.2020 - Current
LEAD Parking Enforcement Officer
Department of Public Works
10.2013 - Current
Vehicle Immobilization Technician
District of Columbia
01.2011 - 10.2011
Maintenance Crew Supervisor
Columbia Heights/Shaw Collective
01.2009 - 01.2011
Education Administration
V.W. Associates - District Of Columbia
Office Technology
Rivers Education Department
High School Diploma -
Maryland State Board of Education
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