Summary
Overview
Work History
Education
Skills
Computer Building
Timeline
Generic
Michaela Thompson

Michaela Thompson

Brazil,IN

Summary

Proven track record in enhancing customer experiences and sales, notably at Divvy and Red Lobster Restaurant. Excelled in multitasking and customer service, boosting loyalty and revenue through expert drink knowledge and engaging interactions. Trained new hires, demonstrating leadership and a team player attitude. Achieved significant improvements in service efficiency and profitability. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

9
9
years of professional experience

Work History

Bartender

Divvy
07.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Helped management plan and serve bar menu exceeding customer expectations.

Life Insurance Agent

Globe Life
12.2021 - 04.2022
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.

Bartender

Red Lobster Restaurant
08.2015 - 05.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

Associate of General Studies - Creative Writing

Ivy Tech Community College of Indiana
Columbus, IN
07.2021

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Engaging personality
  • Customer service expertise
  • Handling Difficult Customers
  • Menu Memorization
  • Memory retention
  • Professional Appearance
  • New Hire Training

Computer Building

I built my own computer in 2020 for gaming and selling my handcrafted crochet pieces online.

Timeline

Life Insurance Agent

Globe Life
12.2021 - 04.2022

Bartender

Divvy
07.2021 - Current

Bartender

Red Lobster Restaurant
08.2015 - 05.2021

Associate of General Studies - Creative Writing

Ivy Tech Community College of Indiana

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Michaela Thompson