Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Thompson

DeFuniak Springs

Summary

Dynamic professional with a proven track record at Rite of Passage, excelling in master control operations and enhancing team efficiency through effective communication and training. Skilled in problem-solving and attention to detail and a willingness to learn. Poised to contribute to team success and achieve positive results.

Dynamic individual with hands-on experience in human behavior with active participation, not just observation. Known for adaptability, creativity, and results-oriented mindset.

Effective Student committed to learning, developing skills in Psychology and team contribution.

Hardworking Student offering part-time work experience and extensive knowledge in human behavior.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Master Control Operator

Rite of Passage
02.2024 - 02.2025
  • Operated and maintained master control equipment.
  • Performed routine equipment checks to identify issues and minimize downtime.
  • Engaged in ongoing training to enhance technical skills and operational knowledge.
  • Streamlined communication between departments, facilitating smooth daily operations in the master control room.
  • Assisted in training new hires on standard operating procedures, improving team efficiency and cohesion.
  • Monitored several cameras to ensure quality and compliance with regulatory standards.
  • Documented and approved all movement within the secure facility
  • Maintained visual of staff and youth at all times
  • Monitored 88 cameras and up to 70 staff/youth to ensure safety and compliance
  • Kept a detailed log of counts and movements minute by minute
  • Answered all incoming calls to the facility

Correctional Officer

State of Florida Department of Corrections
04.2023 - 02.2024
  • Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
  • Conducted routine inspections of secure areas to identify potential security breaches or contraband.
  • Documented inmate behavior and incidents in reports for review by supervisory staff.
  • Collaborated with team members to develop strategies for effective inmate management and rehabilitation efforts.
  • Participated in training sessions on emergency response procedures and use of restraint equipment.
  • Implemented daily security checks, enhancing overall facility safety and operational efficiency.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.

Bartender/Server

The Gumbo Shack
11.2019 - 03.2022
  • Maintained cleanliness and organization of bar area for efficient service.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Ensured compliance with health and safety regulations throughout service operations.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with kitchen staff to ensure timely delivery of food and drinks.
  • Assisted in inventory management, tracking stock levels, and ordering supplies.

Front Desk Receptionist

Tony Nachar Salon
05.2018 - 05.2019
  • Coordinated appointment scheduling, maintaining an organized calendar for multiple staff members.
  • Provided exceptional customer service, addressing inquiries and resolving
  • Implemented office procedures that improved efficiency in daily operations.
  • Developed strong relationships with clients, enhancing overall satisfaction and loyalty through effective communication skills.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Helped with making clients comfortably while waiting
  • Effectively handled incoming calls and clients in High Volume Salon

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
06-2027

Associate of Science - Psychology

Coastal Alabama Community College
Fairhope, AL
05-2022

High School Diploma -

Fairhope High School
Fairhope, AL
05-2018

Skills

  • Written and verbal communication
  • Effective customer communication
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Time management
  • Reliability
  • Active listening
  • Self motivation
  • Content creation
  • Strong multitasking
  • Customer service
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Listening skills
  • Problem-solving skills
  • Appointment scheduling

Timeline

Master Control Operator

Rite of Passage
02.2024 - 02.2025

Correctional Officer

State of Florida Department of Corrections
04.2023 - 02.2024

Bartender/Server

The Gumbo Shack
11.2019 - 03.2022

Front Desk Receptionist

Tony Nachar Salon
05.2018 - 05.2019

Bachelor of Arts - Psychology

Southern New Hampshire University

Associate of Science - Psychology

Coastal Alabama Community College

High School Diploma -

Fairhope High School

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Michaela Thompson