Michaela Tompkins
Franklin,TX
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Focused and versatile professional with undeniable talents in customer service. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
4
4
years of professional experience
Work History
Lead Barista
Farmers To Market Coffee Co
07.2020 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Education
Associate of Science - Business
Blinn College
Bryan, TX12.2023
Skills
- Conflict handling
- Guest service
- Team Leadership
- Active listener
- Hospitality service expertise
- Customer Service
- Hospitality and Professionalism
- Reliable and Dependable
- Time Management
- Attention to Detail
- Resolving Complaints
- Fast learner
Timeline
Lead Barista
Farmers To Market Coffee Co
07.2020 - Current
Associate of Science - Business
Blinn College
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