Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michaela Vivola

Houston,TX

Summary

Highly-focused and ambitious administrative professional bringing 6+ years management experience with extensive customer service, public relations and philanthropic background. Proactive problem-solver possessing elevated business and operations honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building. Pursuing opportunities to leverage advanced competencies and deliver valuable contributions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Client Service Specialist

Insgroup
Houston, TX
08.2023 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained and managed customer files and databases.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Account Manager Processor

Bowen, Miclette, & Britt
08.2022 - 08.2023
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Insurance and Billing Specialist

Preva Advanced Surgicare Center Of The Woodlands
11.2021 - 08.2022
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Assistant Manager

Avalanche Food Group
10.2013 - 07.2021
  • Recruited and interviewed numerous talented professionals, daily
  • Conducted new employee orientation to foster positive attitude toward
  • Served links between upper management and employees by Handling inquiries, interpreting and administering contracts
  • Managed over 60 Server/bartenders successfully in fast-paced environment through proactive communication and positive feedback
  • Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs

Human Resource Manager

Principal Services LTD
03.2018 - 04.2020
  • Responsible for employee and new hire orientations as well as arranging 401k enrollment, Health Benefits to include dental and Vision, compliance with company and state policy and protocols
  • Weekly Payroll: Enter time received, make sure employee loans are deducted, child support payments are made, e-file/pay 941 weekly, transfer funds to cover payroll
  • In charge of organization and scheduling of drug screening and results, OSHA training
  • Enter PO's into QuickBooks using take off and job quotes so that invoices are being received off correct items and prices
  • Form for each invoice: Rain Days, Conditional Waivers, Unconditional for previous PE, Affidavit of Bills Paid, Consent (if reducing), QB Invoice, , SWPPP forms, Certified payroll

Education

BBA - Human Resources Management

Sam Houston State University
Huntsville, TX
05.2018

Associate of Science -

Lonestar College
Kingwood, Tx
06.2016

High School Diploma -

Cleveland High School
Cleveland, TX
2012

Skills

  • Accounting and Payroll
  • Client Contracts
  • Financial-management
  • Organizational
  • Compliance and Protocols
  • Sales, Data Entry
  • Recruiting and interviewing
  • Sales and marketing
  • Human resources operations
  • Benefits management
  • Human resources strategy
  • Intuit QuickBooks
  • Microsoft Office
  • Insurelink Software
  • Epic Software

Certification

SAP Software Certification

Society for Human Resource Management Certification

Property & Casualty Insurance License

Timeline

Sr. Client Service Specialist

Insgroup
08.2023 - Current

Account Manager Processor

Bowen, Miclette, & Britt
08.2022 - 08.2023

Insurance and Billing Specialist

Preva Advanced Surgicare Center Of The Woodlands
11.2021 - 08.2022

Human Resource Manager

Principal Services LTD
03.2018 - 04.2020

Assistant Manager

Avalanche Food Group
10.2013 - 07.2021

BBA - Human Resources Management

Sam Houston State University

Associate of Science -

Lonestar College

High School Diploma -

Cleveland High School

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Michaela Vivola