Michaela Walker
Minneapolis,Minnesota
Summary
Excellent written and verbal communication with various populations. Proficient in organization, prioritizing, and multi-tasking while working in a fast-paced environment. Hard working and quick-learning administrative professional with expertise in completing various clerical tasks and offering staff support. Keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Personal Trainer and Pilates Instructor
Life Time Fitness Inc.
Lakeville, MN
04.2021 - Current
- Train clients in strength, Pilates, cardio vascular exercise, and mobility work.
- Demonstrate and instruct proper technique for exercises to avoid injuries.
- Assist clients with personal fitness goals through realistic objectives.
- Design customized workout programs for a wide range of clients based on individual ability and goals.
- Provide complimentary consults, movement assessments, and trial sessions to ensure a welcoming and supportive environment while building rapport with members
- Educate clients and members on preventive care, nutrition, fitness, stress management, and healthy habits.
- Adapt classes to meet needs of participants with varying fitness levels.
- Utilize effective record-keeping and communication systems for tracking client progress.
- Collaborate with other fitness professionals to learn, develop, and implement new exercises and programs.
- Maintain up-to-date knowledge of fitness training methods.
Server
The Howe Daily Kitchen
Minneapolis, MN
05.2019 - 11.2020
- Make customers feel important and comfortable through timely and friendly greeting
- Offer menu knowledge to answer questions and make recommendations to provide a positive experience
- Use POS system to quickly and accurately ring in orders and print tabs to ensure efficient communication with kitchen as well as customer satisfaction
- Maintain positive and professional attitude while demonstrating conflict management in order to effectively resolve customer complaints.
Administrative Assistant
Direct Home Health Care
Minneapolis, MN
11.2020 - 04.2021
- Audited time sheet submissions for accuracy and compliance with predetermined insurance guidelines for time and service allowances.
- Written and verbal communication with employees to resolve time discrepancies and correct mistakes.
- Reviewed personnel records and insurance coverage to determine rates of pay, changes in wage rates, and services allowed.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for Payroll, HR, doctors, and insurance claims adjusters.
- Liaised between PCAs, insurance claims adjusters, and management and maintained effective lines of communication.
Student (Full Time)
Minneapolis College
08.2017 - 06.2020
Server
Rock Bottom Brewery
06.2018 - 09.2019
Expeditor
Moscow on the Hill
06.2018 - 10.2018
Front of House
J. Selby’s Plant Based Eatery
08.2017 - 02.2018
Front of House
Chipotle
07.2017 - 10.2017
Sales Associate
Vitamin Shoppe
03.2017 - 09.2017
Sales Counselor
LA Fitness
01.2017 - 03.2017
- Assisted customers in choosing the best membership option to help them meet their fitness goals by providing tours, facility and amenity information, and price options
- Worked effectively as part of a sales team with communication and cooperation to meet goals and expectations
- Answered customer questions and concerns to ensure quality service and customer satisfaction
- Completed membership transactions efficiently and guided new clients through legal paperwork.
Server
Marin Restaurant
08.2016 - 01.2017
Therapy Department Assistant
Cerenity Senior Care, Marian of Saint Paul
10.2014 - 08.2016
- Anticipated needs of therapists and therapy director
- Managed patient charts in compliance with HIPPA regulations through communication with therapists, doctors, and insurance companies to ensure proper documentation and accurate audit information
- Filed, scanned, faxed, and created documents to meet the needs of the therapy department
- Assisted in transport of patients to and from therapy in a timely manner to keep productivity level and billable time of therapists meeting company expectations.
Receptionist
Cerenity Senior Care, Marian of Saint Paul
11.2013 - 10.2014
- Greeted residents, families, and staff members warmly upon their entrance and directed visitors and new residents to their destination
- Completed admission and discharge paperwork for new patients to ensure precise and secure patient information
- Copied, printed, and created documents in Word, Excel, and Publisher
- Accurately directed phone calls to appropriate staff member or resident to provide quality service.
- Assisted various department directors by managing multiple clerical and administrative projects as assigned to meet time-sensitive deadlines
- Handled incoming and outgoing mail and package deliveries for all departments and residents
Education
National Academy of Sports Medicine
10.2021
Skills
- Strong Problem Solver
- Attention to Detail
- Bookkeeping
- Clerical Support
- Willingness to Learn
Timeline
Personal Trainer and Pilates Instructor
Life Time Fitness Inc.
04.2021 - Current
Administrative Assistant
Direct Home Health Care
11.2020 - 04.2021
Server
The Howe Daily Kitchen
05.2019 - 11.2020
Server
Rock Bottom Brewery
06.2018 - 09.2019
Expeditor
Moscow on the Hill
06.2018 - 10.2018
Student (Full Time)
Minneapolis College
08.2017 - 06.2020
Front of House
J. Selby’s Plant Based Eatery
08.2017 - 02.2018
Front of House
Chipotle
07.2017 - 10.2017
Sales Associate
Vitamin Shoppe
03.2017 - 09.2017
Sales Counselor
LA Fitness
01.2017 - 03.2017
Server
Marin Restaurant
08.2016 - 01.2017
Therapy Department Assistant
Cerenity Senior Care, Marian of Saint Paul
10.2014 - 08.2016
Receptionist
Cerenity Senior Care, Marian of Saint Paul
11.2013 - 10.2014
National Academy of Sports Medicine