Michaela Walker
Minneapolis,Minnesota
Summary
Excellent written and verbal communication with various populations. Proficient in organization, prioritizing, and multi-tasking while working in a fast-paced environment. Hard working and quick-learning administrative professional with expertise in completing various clerical tasks and offering staff support. Keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Personal Trainer and Pilates Instructor
Life Time Fitness Inc.
04.2021 - Current
- Train clients in strength, Pilates, cardio vascular exercise, and mobility work.
- Demonstrate and instruct proper technique for exercises to avoid injuries.
- Assist clients with personal fitness goals through realistic objectives.
- Design customized workout programs for a wide range of clients based on individual ability and goals.
- Provide complimentary consults, movement assessments, and trial sessions to ensure a welcoming and supportive environment while building rapport with members
- Educate clients and members on preventive care, nutrition, fitness, stress management, and healthy habits.
- Adapt classes to meet needs of participants with varying fitness levels.
- Utilize effective record-keeping and communication systems for tracking client progress.
- Collaborate with other fitness professionals to learn, develop, and implement new exercises and programs.
- Maintain up-to-date knowledge of fitness training methods.
Server
The Howe Daily Kitchen
05.2019 - 11.2020
- Make customers feel important and comfortable through timely and friendly greeting
- Offer menu knowledge to answer questions and make recommendations to provide a positive experience
- Use POS system to quickly and accurately ring in orders and print tabs to ensure efficient communication with kitchen as well as customer satisfaction
- Maintain positive and professional attitude while demonstrating conflict management in order to effectively resolve customer complaints.
Administrative Assistant
Direct Home Health Care
11.2020 - 04.2021
- Audited time sheet submissions for accuracy and compliance with predetermined insurance guidelines for time and service allowances.
- Written and verbal communication with employees to resolve time discrepancies and correct mistakes.
- Reviewed personnel records and insurance coverage to determine rates of pay, changes in wage rates, and services allowed.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for Payroll, HR, doctors, and insurance claims adjusters.
- Liaised between PCAs, insurance claims adjusters, and management and maintained effective lines of communication.
Student (Full Time)
Minneapolis College
08.2017 - 06.2020
Server
Rock Bottom Brewery
06.2018 - 09.2019
Expeditor
Moscow on the Hill
06.2018 - 10.2018
Front of House
J. Selby’s Plant Based Eatery
08.2017 - 02.2018
Front of House
Chipotle
07.2017 - 10.2017
Sales Associate
Vitamin Shoppe
03.2017 - 09.2017
Sales Counselor
LA Fitness
01.2017 - 03.2017
- Assisted customers in choosing the best membership option to help them meet their fitness goals by providing tours, facility and amenity information, and price options
- Worked effectively as part of a sales team with communication and cooperation to meet goals and expectations
- Answered customer questions and concerns to ensure quality service and customer satisfaction
- Completed membership transactions efficiently and guided new clients through legal paperwork.
Server
Marin Restaurant
08.2016 - 01.2017
Therapy Department Assistant
Cerenity Senior Care, Marian of Saint Paul
10.2014 - 08.2016
- Anticipated needs of therapists and therapy director
- Managed patient charts in compliance with HIPPA regulations through communication with therapists, doctors, and insurance companies to ensure proper documentation and accurate audit information
- Filed, scanned, faxed, and created documents to meet the needs of the therapy department
- Assisted in transport of patients to and from therapy in a timely manner to keep productivity level and billable time of therapists meeting company expectations.
Receptionist
Cerenity Senior Care, Marian of Saint Paul
11.2013 - 10.2014
- Greeted residents, families, and staff members warmly upon their entrance and directed visitors and new residents to their destination
- Completed admission and discharge paperwork for new patients to ensure precise and secure patient information
- Copied, printed, and created documents in Word, Excel, and Publisher
- Accurately directed phone calls to appropriate staff member or resident to provide quality service.
- Assisted various department directors by managing multiple clerical and administrative projects as assigned to meet time-sensitive deadlines
- Handled incoming and outgoing mail and package deliveries for all departments and residents
Education
National Academy of Sports Medicine
10.2021
Skills
- Strong Problem Solver
- Attention to Detail
- Bookkeeping
- Clerical Support
- Willingness to Learn
Timeline
Personal Trainer and Pilates Instructor
Life Time Fitness Inc.
04.2021 - Current
Administrative Assistant
Direct Home Health Care
11.2020 - 04.2021
Server
The Howe Daily Kitchen
05.2019 - 11.2020
Server
Rock Bottom Brewery
06.2018 - 09.2019
Expeditor
Moscow on the Hill
06.2018 - 10.2018
Student (Full Time)
Minneapolis College
08.2017 - 06.2020
Front of House
J. Selby’s Plant Based Eatery
08.2017 - 02.2018
Front of House
Chipotle
07.2017 - 10.2017
Sales Associate
Vitamin Shoppe
03.2017 - 09.2017
Sales Counselor
LA Fitness
01.2017 - 03.2017
Server
Marin Restaurant
08.2016 - 01.2017
Therapy Department Assistant
Cerenity Senior Care, Marian of Saint Paul
10.2014 - 08.2016
Receptionist
Cerenity Senior Care, Marian of Saint Paul
11.2013 - 10.2014
National Academy of Sports Medicine
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